Rob Grimes

Experience

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  The Carphone Warehouse

  Oct 2004 - Dec 2011

  - Overall responsibility for achieving annual store targets of £180,000.- Provided technical training for all new and existing team members. - Accountable for stock, cash, operational efficiency and auditing of the branch.- Lead my team to achieve targets through meetings and personal development reviews whilst meeting ever-changing business objectives.- Responsible for the recruitment, induction and progress of new staff, reporting to the regional manager. - Consistently and effectively delivered and demonstrated outstanding levels of customer service to clients. Show less

  • Branch Manager

    Feb 2007 - Dec 2011

  • Sales Consultant

    Oct 2004 - Feb 2007
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  Lodge Garage Buckinghamshire Mazda

  Dec 2011 - Aug 2012

  Sales Executive

  - Consistently achieved and excelled in my individual sales targets.- Quickly and effectively built strong customer relations.- Earnt responsibility for the management of the business’ website. - Heavily involved in successful new vehicle launches by creating audio and visual media and managing customer appointments.

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  Citytalk Comms

  Jun 2012 - Oct 2012

  Sales Executive

  - New business generation through cold-calling and targeted activity.- Organising, planning for and attending new and existing customer meetings.

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  The Harrow Pub Ltd

  Oct 2012 - Apr 2013

  Bar Staff (temp)

  - Currently providing friendly front-of-house customer service in this busy pub.- Quickly gained responsibility for training new staff on all aspects of bar work.- Other duties include cashing up, maintaining high hygiene standards and stock control whilst abiding by licensing laws.

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  AccessIT Data Limited

  Jul 2013 - Apr 2021

  Head of Systems Support

  Currently I complete, manage and support the following jobs and roles;• New installations of custom site management software• Setting up IP based card readers• Setting up SQL Express installations• Creating network access to the SQL database• SQL database management, including querying and manipulating data• Printer, USB and network, installation, setup and support for paper and plastic ID cards• Training of users and IT support for the site management software• Upgrading Software to new versions• Telephone support for applications, database and connections• Remote desktop support for applications, database and connections• Account Management, meeting, supporting, renewing and upgrading customers services• Product testing prior to standard version updates and before custom updates• Managing a 3rd party product tester for the companies applications and web service• Designing and creating customer ID and site safety cards• Implementing standard operating procedures for product development, testing and release• Creating guidelines for customer management• Managing and supporting head office network, including broadband services, network drives, user profiles and building new PC’s when required Show less

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  Woodmansterne Publications Ltd

  Jun 2021 - now

  IT Systems Administrator