John Mathes, PMP, CSM, LSSBB

Experience

• 

  New Wave Cyber Entertainment

  Oct 2008 - May 2011

  Senior IT Project Manager & Technical Lead

  • Spearheaded projects for the establishment of new retail sites and network installations, ensuring seamless deployment and ongoing technical support to optimize operational efficiency and customer experience.• Developed comprehensive technical process design documents and orchestrated the deployment of network infrastructure, providing critical transition support for individual retail locations to facilitate smooth integration and minimize disruptions.• Delivered technical training and support to operators and end-users at retail locations, empowering them to effectively utilize technology solutions and maximize productivity while ensuring a positive user experience.• Directed and supervised the information technology operations staff, implementing efficient procedures and processes to streamline operations, enhance team collaboration, and achieve organizational objectives with excellence.• Executed the deployment of systems to client and franchise locations across the southeastern United States, managing logistics, resource allocation, and project timelines to ensure successful implementation and client satisfaction.• Collaborated closely with internal stakeholders and external partners to identify opportunities for system enhancements and process improvements, driving innovation and continuous improvement initiatives to stay ahead of market trends and customer demands. Show less

• 

  PMC

  Jun 2011 - Mar 2020

  Developed and executed strategic technology initiatives, driving operational improvements and aligning IT capabilities with business goals.Led enterprise-wide infrastructure modernization projects, including network upgrades, video security implementations, and data center optimizations, ensuring scalable and secure IT operations.Managed vendor relationships and procurement strategies, optimizing service contracts and reducing annual costs by 7.5% while enhancing service quality.Established and refined IT and business process frameworks, fostering efficiency, collaboration, and continuous improvement across departments.Championed talent development programs, mentoring employees from junior roles to key contributors, and implementing structured training initiatives to enhance workforce capabilities.Designed and led targeted learning programs for IT and business teams, ensuring skill development aligned with company objectives and emerging technology trends.Oversaw the deployment of IT systems and services across multiple locations nationwide, ensuring operational consistency and high service standards. Show less • Evaluated and selected appropriate solutions through Root-Cause, Gap, and operational process analyses for gaming and financial service clients, ensuring alignment with strategic objectives and business requirements.• Designed and implemented process improvements based on industry best practices, tailored to the unique needs and scale of each business, facilitating informed decision-making, and enhancing information availability for clients.• Demonstrated leadership excellence and proficiency in state-of-the-art project management methodologies to drive the adoption of optimal business solutions, effectively addressing client needs and maximizing project outcomes.• Proactively fostered collaboration among diverse remote and local teams to deploy business-critical software and hardware solutions, facilitating seamless integration and ensuring successful implementation within specified timelines and budgets.• Provided strategic consulting services to clients, offering insights and recommendations to optimize operational efficiency, mitigate risks, and capitalize on emerging opportunities, thereby driving business growth and competitive advantage. Show less

  • Senior Manager, Technology & Strategic Initiatives

    Feb 2016 - Mar 2020

  • Senior Consultant & Strategic Advisor

    Jun 2011 - Jan 2017
• 

  Denny's

  Nov 2021 - Jun 2023

  IT Manager Deployment Services & Special Projects

  • Directed all aspects of hardware procurement, staging, delivery, installation, and field service operations, ensuring optimal performance and efficiency.• Stepped into the role of Xenial POS Project Manager during an extended leave of absence, successfully maintaining project momentum and meeting key milestones.• Orchestrated multiple work-streams supporting critical initiatives such as KVS, Legacy Conversion, Add-Move-Change, and NRO, optimizing operational processes and enhancing organizational agility.• Pioneered the establishment and growth of the Deployment Services Department, overseeing staffing, process design, workflow development, and comprehensive training programs to drive departmental excellence.• Led a $60 million program encompassing seven cross-functional projects aimed at upgrading POS technology across all restaurants. Managed key aspects including hardware development, network upgrades, training initiatives, software development, and logistics, ensuring successful program delivery within budget and timeline constraints.• Crafted detailed RFPs for vendor selection related to installation, configuration, and procurement, fostering strategic partnerships, and driving value-driven outcomes.• Championed the enterprise adoption of Smartsheet, contributing to enhanced project management capabilities through tailored design and comprehensive training initiatives.• Held the role of product owner for two custom applications: a ServiceNow Customer Ordering Portal and an automated Purchase Order creation and Invoice reconciliation application in Workday, driving process efficiency and improving operational workflows.• Coordinated OLO/Marketplace and Punchh configuration efforts for new restaurant openings and conversions, facilitating seamless integration and enhancing customer engagement initiatives.• Requested Keynote speaker at ServiceNow User Group to provide a Product Owner’s perspective no the customization possibilities of ServiceNow Show less

• 

  Breeze Products

  Jul 2023 - now

  Senior IT Project Manager

  • Provided comprehensive Microsoft Office tutoring and training sessions to clients, ensuring proficiency in Word, Excel, PowerPoint, and Outlook. Developed tailored training materials and conducted hands-on workshops to enhance productivity and efficiency in office tasks.• Spearheaded process improvement initiatives for various clients, analyzing existing workflows, identifying bottlenecks, and implementing optimized procedures. Utilized Lean Six Sigma methodologies to streamline operations, resulting in considerable time and cost savings.• Led the deployment of Customer Relationship Management (CRM) systems for multiple clients, including Salesforce, and Zoho CRM. Conducted requirements gathering sessions, configured system settings to align with business needs, and oversaw user training and adoption programs. Achieved seamless integration with existing processes and improved customer data management, leading to enhanced customer satisfaction and sales performance.• Provided ongoing IT consulting services to clients across diverse industries, offering strategic guidance on technology adoption, system optimization, and cybersecurity best practices. Collaborated with stakeholders to develop IT roadmaps aligned with business objectives, ensuring technology investments supported long-term growth and competitiveness.• Functioned as a trusted advisor to senior management, delivering insightful recommendations on IT strategy, infrastructure upgrades, and digital transformation initiatives. Implemented innovative solutions to address complex challenges and drive organizational success in a rapidly evolving technological landscape.• Demonstrated effective communication and people skills in engaging with clients, understanding their unique requirements, and delivering tailored solutions that exceeded expectations. Fostered long-term relationships and earned a reputation for professionalism, reliability, and excellence in service delivery. Show less