Jenifer Schnabl

Experience

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  Quality Mechanical Solutions

  Jul 2010 - Aug 2010

  Dispatcher

  Schedule & confirm service appointments.Create & schedule daily routes for service technicians.Create and maintain excel spreadsheets to assist with tracking daily technician schedules and client appointments. Utilize multiple line phones.Basic filing & office duties. Develop interpersonal skills. Provide excellent customer service.

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  China Garden

  Feb 2012 - Feb 2013

  Cashier/Server

  Utilize multiple line phones, greet and serve customers, take orders over the phone and in person.Customer oriented service. Organize/clean work environment.Money handling/management.Prioritize and delegate effectively.Expedite and organize orders for delivery. Develop reputation for prompt efficient service with high level of accuracy.

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  Tacos To Go

  Feb 2013 - Jul 2013

  Cashier/Server

  Utilize multiple line phones, greet and serve customers, take orders over the phone and in person.Customer oriented service. Organize/clean work environment.Money handling/management.Prioritize and delegate effectively.Food preparation.Expedite and organize orders for delivery. Develop reputation for prompt efficient service with high level of accuracy.

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  Cavender's

  Aug 2013 - Oct 2013

  Cashier

  Customer oriented service. Organize/clean work environment.Utilize multiple line phones.Greet and help customers.Money handling/management.Responsible for stocking/arranging merchandise in assigned section to maintain aesthetic appearance.

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  Del Fuegos Char Grill & Cantina

  Oct 2013 - Oct 2014

  Hostess

  Utilize multiple line phones, greet and seat customers, take orders over the phone and in person.Customer oriented service. Organize/clean work environment.Money handling/management.Prioritize and delegate effectively.Expedite and organize orders for take-out. Develop reputation for prompt efficient service with high level of accuracy.

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  JW's Bracken Saloon

  Jul 2014 - Jan 2017

  Bartender/Server/Manager

  • Bartender/Server.Customer oriented service.Organize/clean work environment.Money handling/management.Prioritize and delegate effectively.Further develop interpersonal skills.Answer phones, greet customers, and ensure customers have an enjoyable experience.Develop reputation for prompt efficient service with high level of accuracy.Adhere to all TABC laws and regulations.• Manager (August 2015 – October 2016)Recruiting, hiring, and training employees.Maintain a safe and legal work environment.Money handling/management. Maintain employee schedule.Ensure all employees adhere to TABC laws & regulations.Ensure all employee’s certifications remain current.Inventory & ordering.Create and maintain excel spreadsheets to track scheduling and inventory/ordering to ensure appropriate staffing and maintain budget. Prioritize and delegate effectively.Maintain quality of service and customer service standards.Analyze and resolve quality and customer service issues & recommend system improvementsMediate employee disputes.Schedule entertainment & coordinate events.Build and maintain rapport with customers. Show less

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  Chick-fil-A-Franchise

  Nov 2016 - May 2017

  Team Member

  Chick-fil-A is a unique, fast growing quick service restaurant with a full service mentality. Everyone is expected to be able to work efficiently in a fast paced environment while maintaining a positive and diligent attitude. A Chick-fil-A team member performs guest services including greeting customers, taking customer orders, and completing transactions on the cash register. Additional duties include operating the drive-thru window, unloading deliveries, and maintaining a clean store environment. Chick-fil-A team members must also adhere to all safety policies and health regulations. Show less

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  Allegiance Mobile Health

  May 2017 - Apr 2019

  EMT-Basic

  As an EMT I responded to emergency and non-emergency requests, provided support as needed and transported patients to appropriate facilities for care. I was responsible for providing high quality service and compassionate patient care in a professional and caring manner.Essential Duties and Responsibilities Included: Respond to calls in a timely manner.Be a representative of the company by being courteous and professional while maintaining a clean and professional appearance.Operate and drive an ambulance within safety guidelines.Communicate with dispatcher and medical personnel to obtain/provide information regarding patients and their care.Maintain and replenish vehicle, equipment and supplies as needed.Perform duties within certification skill set.Perform other duties as assigned.Ensure that documentation is completed accurately and neatly with all pertinent patient information and turned in at the end of each shift.Maintain all certifications and ensure they remain current. Show less

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  SuperiorCare Ambulance

  May 2017 - Aug 2017

  EMT-Basic

  As an EMT I responded to emergency and non-emergency requests, provided support as needed and transported patients to appropriate facilities for care. I was responsible for providing high quality service and compassionate patient care in a professional and caring manner.Essential Duties and Responsibilities Included: Respond to calls in a timely manner.Be a representative of the company by being courteous and professional while maintaining a clean and professional appearance.Operate and drive an ambulance within safety guidelines.Communicate with dispatcher and medical personnel to obtain/provide information regarding patients and their care.Maintain and replenish vehicle, equipment and supplies as needed.Perform duties within certification skill set.Perform other duties as assigned.Ensure that documentation is completed accurately and neatly with all pertinent patient information and turned in at the end of each shift.Maintain all certifications and ensure they remain current. Show less

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  QTC Management, Inc.

  Apr 2019 - now

  Oversee the status of the operational team, schedules and prepares reports. Monitor and develop resolutions to meet productivity, quality and client satisfaction goals and objectives. Participate in ongoing projects under the supervision of the Operations Manager or Project Manager. Essential Duties and Responsibilities Include: Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality and customer service. Responsible for coordinating subordinate employee onboarding and training, performance assessment, work assignments, salary and recognition/disciplinary actions. Manage processes and procedures to ensure timely and quality completion of work according to client contractual obligations. Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant/provider/client issues and identify workflow concerns for specific cases and employees. Ensure the use of best practice workflows and operation excellence in activities are utilized. Direct the training of team members on workflow and contractual modifications expeditiously.Manage processes focused on effective customer service, ensure immediate escalation of issues and participate in meetings to discuss the case management process. Analyze and report on operational statistics on a monthly and quarterly basis.Prepare and maintain excel spreadsheets to report on metric statistics and work in progress for tracking employee productivity as well as case load/management. Perform other duties and responsibilities as assigned. Show less Medical QA Specialists work closely with supervisors, performs a variety of activities to ensure accuracy and completeness of medical documentation and evaluation processes. Reviews and develops information for processes and diagnosis based on training and knowledge of medical processes and procedures performed. Tracks and controls non-conformance documents, reviews anomalies and contacts medical professionals for clarification. Reviews final documentation for accuracy and obtains finalization from medical professionals. Essential Duties and Responsibilities Included: Provide quality assurance for general medical and specialty examination reports. Responsible for the timeliness and quality of medical reports.Utilize strong organizational skills in case management.Interact with physicians and healthcare extenders and provide case specific feedback as necessary.Meet personal productivity and quality goals.Create and maintain excel spreadsheets to assist with tracking productivity and case load/management to ensure required metrics are met. Work as a team to meet overall productivity and quality goals.Other projects and duties as assigned. Show less

  • Operations Supervisor

    May 2022 - now

  • QA Specialist

    Apr 2019 - May 2022