Terrell Shewmake

Experience

• 

  U.S. Bank

  Jan 1999 - Jul 2000

  Customer Service

  Worked for Mercantile Bank, NA which was purchased by Firstar, NA which is now US Bank. I started as a Teller at the Northpark Mall location and quickly moved to a Customer Service Rep position where I opened accounts, welcomed customers, assisted loan officers, processed access requests to safe deposit area and assisted the Assistant Manager with reporting. I operated the location's switchboard and directed phone calls to all areas of the bank and brokerage services.

• 

  Arvest Bank

  Jul 2000 - Jan 2002

  Assistant Manager

  Responsible for all areas of customer contact, teller transactions, opening and closing accounts, and consumer lending. Created ideas for promotional items, writing public announcements, sales, and problem solving to find the best possible financial solution for customers. Responsible for team leadership and motivation of team members.

• 

  Great Southern Bank

  Jan 2002 - Nov 2002

  Assistant Manager

  Responsible for banking location as acting manager. Supervising operations, human resources, and coaching associates to meet goals. Leading and motivating each team member. Responsible for the training and implementation of new procedures, creating new growth of loans, annuities, and deposits.

• 

  Great Barrier Reef, Inc

  Sept 2002 - Nov 2003

  Technical Support

  Responsible for taking inbound calls from customers and prospective customers of our internet service. Troubleshooting Problems, setting up connections, and answering questions regarding billing, connection, and computer problems. Worked in Billing department processing ACH files and posting payments to customers and reconciling ACH.

• 

  UMB Bank

  Jul 2003 - Feb 2005

  Branch Manager

  Responsible for the day to day operations of the location. Responsible for vault, teller audits, and security. Open new accounts, loans, and annuities. Customer service, achieving referral goals, business development. Screening applicants, training, policy and procedures, and coaching of employees. Branch accounting and budgeting.

• 

  Wal-Mart

  Jul 2004 - Feb 2005

  Customer Service Manager

  Responsible for the flow of customer traffic in the front end area. Assisting with customer issues, change orders, courtesy desk, lay-a-way, scheduling of breaks and lunches.

• 

  Jack Henry

  Mar 2005 - now

  Senior Director overseeing Software Implementations, Client Relations, and Billing/Settlement for Jack Henry Card Processing Solutions. Tier 1 Support manager for Jack Henry Card Processing Solutions software. Managing a remote team of 4 managers and 43 support representatives. Managing budget planning and forecasting for the business unit. Divisional representative on the Customer Experience Service team and Salesforce Service Cloud implementation. Supervising the trainers on the debit card processing software in both System i and Core Director. Responsible for developing the training curriculum for associates and customers while documenting the processes to successfully implement the software.

  • Senior Director of Operations Card Processing Solutions

    Nov 2023 - now

  • Director Technical Support

    Oct 2021 - Nov 2023

  • Technical Support Senior Manager

    Jun 2013 - Oct 2021

  • Application Education Supervisor

    Mar 2005 - Jun 2013