Jack Leach

Experience

• 

  Research In Motion

  Aug 2007 - Aug 2012

  Provided administration and support for self-service tools and social media accounts such as Twitter, Facebook, BlackBerry Knowledge Base, BlackBerry Support Websites, YouTube, and on-device Self-Help tools. Responsible for Tier 2/3 Technical Support for BlackBerry Enterprise Server customers by working to resolve issues in an accurate and timely fashion. Advised Capacity Planning and Disaster Recovery implementation to System Administrators and Senior Management at customer sites.

  • Web Content Administrator

    Sept 2010 - Aug 2012

  • BlackBerry Intermediate Analyst

    Feb 2009 - Sept 2010

  • Exchange Server Support Associate

    May 2008 - Feb 2009

  • BlackBerry Desktop & Handheld Associate

    Aug 2007 - May 2008
• 

  Cineplex Digital Media

  Mar 2013 - now

  Delivering new technologies and supporting customer on-boarding through excellent documentation, training, and enablement. I am a creator and maintainer of training material, documentation & videos, and knowledgebase content for CDM's Customer Success organization and our external partners.I act as a technology SME for CDM's Digital Signage platforms, and provide senior level technical support and knowledge where-ever possible! Provide IT Support for Cineplex Digital Media clients across various industries, including Banking, Retail, Real Estate and Food Service. Develop the infrastructure and support tools used to maintain in-field systems.

  • Senior Manager, Technical Solutions

    Feb 2024 - now

  • Technical Account Manager

    Sept 2021 - Feb 2024

  • Senior Service Delivery Specialist

    Jan 2021 - Sept 2021

  • Technical Support Analyst, Level III

    Mar 2017 - Jan 2021

  • Systems Administrator / Technical Generalist

    Mar 2013 - Mar 2017