Devinder Bali

Experience

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  Genpact

  Nov 1999 - Jan 2014

  Responsibilities• Leading a team of 150 analysts & 15 team leaders performing Finance & Accounting work for a global health & safety products manufacturer• Managing operations to deliver optimal results & end customer client experience. • Developing strategies to meet/exceed EBIT, positive NPS & business impact• Career planning, training, coaching & mentoring team membersKey achievements• All key operations health metric improved significantly – Daily backlog reduced from 15 days inventory to zero; AP Paid on Time improved from 70% to 94%; Accuracy improved from 80% to 98% & monthly & yearly closing from 15 days to 7 days.• Successfully achieved 100% NPS score for 7 years, won 5 Gold Awards & 3 client awards for performance • Led multiple six sigma & Lean projects Show less Responsibilities• Opportunity Identification & Solution Design for process transition• Transition planning, resource planning, creation of knowledge transfer plan & planning logistics• Leading a team of 5 transition managers & managing their career plans, coaching & mentoring• Establish governance rhythm with key customer stakeholders to report project progress, risk & issues• Track & report commercials – cost variance against budget & business impact from savingsKey achievements• Managed over 30+ transitions for major Manufacturing & Insurance clients across North American & Europe, including process like Accounts Payable, Accounts Receivables, General Ledger Accounting, Master Data Management & Closing & Reporting • Managed a complex shared service center operations set up for a major US based Food & Beverage company. I was part of the deal from early stage & played a key role in Transition of the process, Infrastructure setup in Manila, Hiring & Onboarding over 700+ team members across all levels & then transitioned to managing overall operations & delivery Show less

  • Assistant Vice President – Operations Service Delivery

    Oct 2008 - Jan 2014

  • Senior Manager – Transformation services & Transitions

    Jul 2007 - Sept 2008

  • Manager - Operations

    Nov 2005 - Jun 2007

  • Assistant Manager – Operations

    Nov 2003 - Oct 2005

  • Management Trainee – Operations

    Sept 2002 - Oct 2003

  • Process Developer (Senior Associate) & Associate - Operations

    Nov 1999 - Aug 2002
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  GENPACT (UK) LIMITED

  Feb 2014 - Aug 2015

  Assistant Vice President – Transformation Services and Consulting

  • Leading & managing business leader sponsored programs for top insurance company• Partnering with client leaders to define strategies & prepare execution / improvement roadmaps• Leading project / program planning & execution• Driving cash flow & P&L impact enhancing customer experience, standardizing global processes, applying digital assets.• Develop, train & coach cross functional project team membersKey achievements• Delivered standardized process taxonomy & blueprint of global inter-company reconciliations that resulted in operational excellence, process standardization & reduction in reconciliation processing time.• Success of this project paved way for more Genpact engagement with the client Show less

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  Genpact US LLC

  Sept 2015 - now

  Director – Transformation Services

  Responsibilities• Lead & manage C suite sponsored cross functional programs for fortune 500 companies• Partner with client business leaders to establish business problems, define strategies & prepare execution / improvement roadmaps• Provide leadership support to projects ensuring seamless delivery & improve performance against business outcomes• Manage client relationship & to be the trusted advisor by understanding their challenges, sharing industry insights & providing thought leadership • Develop, train & coach cross functional project team membersKey achievements• Led a client onboarding transformation for a major US Bank by Consolidation & Centralization of 5 onboarding teams, develop a standard onboarding process & Target Operating model leading to overall $33M $ business impact• Delivered $12M business impact for a major US Bank by standardizing of Flood Insurance processes & defined the Target Operating Model to drive cost optimization, build scalable operations & enhanced process visibility• Designed & implemented program management tool & governance framework for Healthcare provider to manage 125+ projects / initiatives related to transitions, Centralization, Acquisition & Technology. Demonstrated vision, agility & expertise in delivering the outcomes by leveraging industry best practices to propose an innovative solution• Led complex Accounts Payable Knowledge transfer for a global retail major from their Global Business Services centre to Genpact adopting the Train the trainer approach training +800 resources with 40 super users by robust planning, innovation, providing direction on transition methodology & transparent governance• Played a key role in a large & strategic project for a Major Retail company, integrated all major workstreams both from Genpact & business, rebadging, infrastructure implementation & operational stabilization of + 700 FTE Show less