Mark Pickhaver

Experience

• 

  Arsenal F.C

  Feb 2014 - now

  • Support for booking Function stewards to work at non match day events at all sites and booking stewards for all ad hoc requirements including away fixtures.• Keep track of Function Steward Agreement dates, ensuring all relevant documents are sent out and returned in a timely manner.• Assist in the stewarding set up for minor events.• Ensure that all Steward Queries are dealt with and successfully resolved in a timely manner.• Responsible for all logistics associated with the Stewards, including the management of the stewards’ room, managing and maintaining and when necessary ordering new and replacement equipment for Stewards, including radios, keys, uniform etc.• Point person for last minute requests/alterations to matchday accreditation passes, including liaison with external partners, and assist in • Adopt a roaming role on matchdays, when possible, during events to identify areas of concern (e.g., uniform, steward behavior) and action as appropriate, providing support to the Senior Event Safety & Operations Manager and Steward Manager as required Show less To adopt a structured approach to safety and service provision to ensure the highest standards are achievedAttend Safety briefings and cascade to stewards, capturing all relevant informationEnsure all safety checks are carried out in designated area in a timely manorFollow and uphold action and communication of emergency policies and proceduresPromote, maintain and record incident card documentation as and when requiredEscalate any concerns or match day queries immediately via event control Show less

  • Steward Event Coordinator

    Sept 2023 - now

  • Steward Logistic Administrator

    Nov 2021 - Sept 2023

  • Event Safety Steward

    Feb 2014 - Nov 2021
• 

  Recall

  Feb 2015 - Jun 2015

  Data Entry Clerk

  I scanned significant and confidential documents into the database on a daily basis. I re-scanned paperwork as well as identifying and resolving issues by checking through other people scanning and coordination. I completed daily objectives with regards to the amount of work that was prepared.-Reviewed all of the completed scanned work and making sure it was all up satisfactory and was completed within the deadline

• 

  Gerson Relocation

  Jun 2015 - Sept 2021

  I assure timely completion of origin and destination services to necessary standard by collaborating with international agents. I supervise the surveyors' diaries and book surveys to suit client and organisation. I identify and resolve and relocation issues arising from the client to enhance client satisfaction. I secure all recorded information in accurately and timely manner by updating the in-house system. I communicate with clients by rapidly answering their emails within 24 hours in accordance with company rules and regulations. I prepare reports by putting in costs and sending quotations within 48 hours.- Increased and supervised accounts for the business to meet organisational objectives- Managed and maintained export shipments as well as re-designed layout Show less I oversaw all aspects of tasks including seeing to visitors, general reception duties, and replying to incoming calls. I booked parking with the local councils and booked sea container. I kept company records of the containers managed by managing the paper files in the warehouse and creating a soft copy of all the records, supporting our Daventry branch with operational tasks, submitting shipping instructions on behalf of the coordinators, and delivering general assistance to the team when needed.- Managed the shipping line repayment of more than £40K- Ensured the new shipping rules and regulations followed company wide. Show less

  • International Move Manager

    Jan 2017 - Sept 2021

  • Move Coordinator Support

    Jun 2015 - Dec 2016