Ahmed A. Abd Alaziz

Experience

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  ABB

  Jun 2004 - Aug 2005

  Engineer under Exercise

  Identified and resolved hardware and software.Communicated directly with customers and guide users to troubleshoot issues.

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  THE CONTRA NETWORK

  Jul 2007 - Nov 2008

  Technical Support Engineer

  Mentored a team of IT engineers to achieve the departmental goals.Built and maintained strong relationships with the management, teams, vendors, and clients.Developed and implemented effective IT policies.

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  Baghdad company for Diesl machine

  Mar 2008 - Sept 2014

  IT Specialist

  Provided technical support to employees and resolved computer and software issues. Implemented and maintained data backup and recovery procedures to ensure business continuity.Managed user accounts and performed system backups.Installed, configured, and upgraded software applications and anti-virus.New Sharq Al-Tafre’ah, Suez Canal, China Harbor Engineering Company Ltd May. 2008-Aug. 2009Operations ManagerOversaw the day-to-day operations of the IT Department to ensure projects are delivered on time and within budget. Show less

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  China Harbour Engineering Co. Ltd

  May 2008 - Aug 2009

  Operations Manager

  Led and managed a team of IT engineers to set and achieve goals and objectives.Communicated effectively with senior management, other departments, vendors, and customers.Developed and implemented IT policies and procedures.Mentored a team of IT engineers to achieve the departmental goals.Built and maintained strong relationships with the management, teams, vendors, and clients.Developed and implemented effective IT policies.

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  Arab Open University

  Sept 2015 - now

  Senior Information Technology Specialist and Systems Engineer

  • Plan, organize, control and evaluate IT and electronic data operations• Manage IT staff by training and coaching employees, communicating job expectations and appraising their performance• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures• Handle annual budget and ensure cost effectiveness• Assist in building relationships with vendors and creating cost-efficient contracts•Provide technical support to end-users on hardware and software issues.•Administer the Learning Management System (LMS) and Student Information System (SIS). •Manage and maintain operating systems and virtualization platforms.•Implement security measures (e.g., firewalls, intrusion detection systems).•Design, implement, and maintain network infrastructure, including LANs, WANs, and wireless networks.•Install and manage Antivirus network solutions based on Server-Client Environment.•Plan and execute manual testing.•Configure Microsoft Domain Servers 2008-2008 R2-2012 and network devices such as routers, switches, and firewalls.•Train users on new systems and software and manage user accounts and permissions.•Ensure projects are delivered on time and within budget.•Install and upgrade Signage screen electronic boards. Show less