Vanessa Torres

Experience

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  Vans a Division of VF Outdoor

  Dec 2015 - Feb 2017

  Sales Associate

  • Delivered exceptional customer service, consistently engaging with customers to understand their needs and recommend suitable products.• Excelled in upselling by emphasizing store promotions, leading to a seven-time Employee of the Month recognition.• Assisted with inventory management and seasonal floor sets, ensuring an organized and visually appealing store layout.• Developed a strong interest in retail metrics, proactively learning about key performance indicators (KPIs) from management to gain insight into store performance.• Recognized by management for leadership potential and high performance, making me a strong candidate for promotion to Floor Supervisor. Show less

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  LadyBoss Global Media

  Mar 2019 - Jul 2019

  Social Media Marketing Coordinator

  • Supported an experienced social media marketing specialist with content planning, client communication, and branding for multiple local businesses.• Assisted in the creation and management of content calendars for Instagram, Facebook, and email marketing to enhance brand presence and engagement.• Conducted photoshoots for client stores, products, and services, producing high-quality images for use across social media platforms.• Acted as the primary liaison between clients and the specialist, coordinating meetings and managing communications to ensure smooth collaboration.• Developed creative content using Canva and Instagram, including graphics, posts, and Instagram Stories, to align with each client’s brand voice and goals.• Independently created live content for Instagram (Stories and Lives) for regular clients, fostering real-time engagement with their audiences.• Assisted with organizing and preparing for a presentation to prospective clients, including live social media coverage to promote her brand during the event. Show less

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  Starbucks

  Mar 2019 - now

  • Lead and support team members to provide exceptional customer experiences in a fast-paced environment.• Oversee daily store operations, including opening and closing procedures, inventory management, and cash handling.• Awarded Partner of the Quarter in January 2023 for outstanding contributions to team success and customer satisfaction.• Train and mentor new team members on company standards and customer service excellence.• Delegate tasks to ensure efficient workflow.• Maintain high standards of store cleanliness, organization, and safety for both employees and customers.• Address customer inquiries, concerns, and feedback to enhance guest satisfaction.• Collaborate with management to achieve sales targets and support overall store goals. Show less • Prepared and served a variety of coffee and tea beverages to meet customer preferences and company standards.• Delivered friendly, prompt, and personalized service in a high-volume environment, contributing to customer satisfaction and loyalty.• Accurately processed orders, handled payments, and managed cash transactions to maintain efficient service.• Maintained a clean and organized workspace, including daily cleaning and sanitization of equipment and surfaces.• Restocked ingredients and supplies to ensure continuous service during busy shifts.• Collaborated with team members to optimize service flow, especially during peak hours.• Supported training of new hires by demonstrating drink preparation techniques and customer service best practices. Show less

  • Shift Supervisor

    Dec 2021 - now

  • Barista Trainer

    Oct 2019 - Dec 2021

  • Barista

    Mar 2019 - Oct 2019
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  The Global Tech Experience

  May 2023 - Jul 2023

  Digital Marketing Trainee

  Received two badges by the end of the experience.Part 1:Gained the fundamental skills of being of a digital marketer. Created a Shopify ecommerce store and ran A/B testing on the site to increase conversion rates. Learned how to use the Google Ads and Meta Ads platforms, as well as running Instagram and Facebook ads through them.Part 2:Gained experience using brand and content strategy to build a marketing strategy for reaching younger audiences. Used professional marketing skills to plan a campaign and create content across channels, including Instagram, Google Ads, and Facebook. Show less