Dave Jasper

Experience

• 

  Department for Work and Pensions (DWP)

  Jan 1992 - Jun 2016

  • Desktop & Hosting Licence Compliance• High level understanding of technology• Strong analytical and puzzle solving skills• Detailed forensic data analysis• Licence Management• Financial Management/Procurement • Dealing, engaging and managing the private sector• Managing Software Renewals• Vendor Audits• Hardware Asset Management • Service Management• Stakeholder Management• ITCM Tooling & Validation• IBM ILMT & sub-capacity licencing• Vendor licence portal Administration Show less • Responsible for diagnosing & resolving hardware, software & end users problems.• Providing technical support to several high profile projects within DWP with 100k staff base.• Acting as the first point of contact for all IT & technical queries• Self-taught in all aspects of hardware and software configuration and repair.• In-depth knowledge of Microsoft Windows client operating systems & Microsoft Office.• Experience of Windows Server and Active Directory. • Good working knowledge of Linux, Android and iOS.• Skilled in virus and malware removalSuccessfully completed full testing of DWPs secure internet solution ahead of rollout to all DWP staff.Took the lead and managed the transition to secure smartcard log in. Successfully piloted DWP’s secure remote access solution for 12 months ahead of the national rollout, working closely with the supplier to resolve all issues.Whilst supporting the Pension Credit project was approached to apply my technical skills to a submission for the APM Project of the Year award. That year Pension Credit won Project of the Year, beating several external competitors.Provided remote support to several senior civil servants in London where I was respected as a trusted advisor to VIPs and the staff who supported them.Acknowledged as the expert for all technical issues by my peers, often called upon to solve complex IT issues.Transferred skills to a large network of IT support staff. Show less

  • Software Asset Manager

    May 2009 - Jun 2016

  • IT Support Technician

    Aug 2001 - Apr 2009

  • Business Analyst - Training Evaluation & IT System Requirements

    Jun 1999 - Aug 2001

  • Customer Service Officer

    Jan 1997 - Jun 1999

  • Invalid Care Allowance Benefits Officer

    Jan 1992 - Jan 1997
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  Royal Bank of Scotland Business

  Jul 2016 - Apr 2018

  Software Asset Compliance Officer
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  Software Asset Manager to the Nuclear Industry

  Jun 2018 - now

  Software Asset Manager