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Roman P.

Roman P.

Production Coordinator

Followers of Roman P.2000 followers
location of Roman P.Kyiv, Kyiv City, Ukraine

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  • Timeline

  • About me

    CRM Product Owner | Head of Retention/CRM

  • Education

    • National Academy of Security Service of Ukraine

      -
      Master's degree COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

  • Experience

    • PSB Films (former Pack Shot Boys Films)

      Sept 2014 - Nov 2016
      Production Coordinator

      total productive maintenance, production coordinator, production administration, production management and schedule

    • Raiffeisen Bank Aval

      May 2018 - Feb 2021
      Chief Expert, Customer Relationship Management Department

    • Brivio Limited(GG.BET)

      Feb 2021 - Aug 2021
      Head of CRM

      Analyzing and evaluating the results of CRM campaigns to measure their effectiveness and identify areas for improvement.Developing new bonus campaigns and promotions to attract and retain customers, Collaborating in the development of overall CRM strategies to align with the company's goals and objectives.Participating in the design and execution of A/B tests to assess the impact of different strategies and tactics on customer behavior.Conducting customer segmentation analysis to identify different customer groups and their specific needs and preferences. Show less

    • Ukraine legal casino, under NDA

      Aug 2021 - May 2024
      Head of Retention/CRM

      Creating and implementing retention strategies aimed at retaining and re-engaging usersMonitoring and evaluating competitors' activities and market trends to identify opportunities for comms enhancement .Develop and execute strategies aimed at increasing player engagement and loyalty, LTV and so on Conducting player feedback analysis: collect and analyze player feedback to identify pain points, areas for improvement, and new features or content that can enhance the player experience. Measure player satisfaction score, rating or feedback provided by players to assess their overall satisfaction with the game.Preparing and approving tech specifications for product enhancements or new features, and monitoring their implementation in terms of deadlines and quality.Collaborating with analysts to gather and analyze data, generating actionable insights for decision-making and strategy refinement.Maintaining regular communication and collaboration with other stakeholders, such as designers, developers, and testers Show less

    • Sharkscode

      Feb 2024 - now

      • Product Owner CRM

        Sept 2024 - now

      • Chief Customer Officer

        Feb 2024 - Sept 2024

  • Licenses & Certifications