Ruth Beckley

Ruth Beckley

Customer Service Consultant

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location of Ruth BeckleyGreater Coventry Area

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  • Timeline

  • About me

    Director of Customer Service and Compliance at Valpak Limited

  • Education

    • University of Warwick - Warwick Business School

      2007 - 2008
      Diploma Service Leadership
    • University of Exeter

      1998 - 2001
      BA Hons English Studies
  • Experience

    • Bravissimo

      Mar 2002 - Sept 2002
      Customer Service Consultant
    • Valient Recycling

      Sept 2002 - Jan 2005
      • Logistics and Systems Manager

        Jul 2004 - Jan 2005
      • Customer Advisor and Logistics Analyst

        Sept 2002 - Jul 2004
    • Valpak Limited

      Jan 2005 - now

      Directing the Compliance Services department to deliver service excellence in our dealings with members, and maintain robust internal processes to ensure compliance with Packaging, WEEE and Batteries Regulations. Continuing to develop International and Environmental Compliance service, providing solutions to companies with their compliance responsibilities around the globe.Directing the IT and Systems department, ensuring that the correct IT infrastructure and systems are in place to aid our interactions with customers and other stakeholders and increasing the efficiency of the business as a whole. Member of the Executive Management Team, defining and delivering business strategy, and identifying and mitigating business risks. Show less

      • Director of Customer Service and Compliance

        Jun 2008 - now
      • Head of Compliance

        Mar 2006 - Jun 2008
      • Contact Centre Team Leader

        Jan 2005 - Mar 2006
  • Licenses & Certifications