Anna Antony

Experience

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  Movate

  Jun 2017 - Mar 2018

  LINKSYS-Employed to provide front line, IT support to internation client of a global firm of .-VIP & guest user support, supporting WiFi connectivity and technical issues-Different gadget support and experience in working with the salesforce platform.-Tier 1 technical support for EMEA/LATAM. Providing solutions to clients problems and escalated to level 2 and 3 teams. Networking devices: routers, switches, gateways, wireless AP, range extenders, ... BELKIN-Employed to provide front line, IT support to internation client of a global firm of .-VIP & guest user support, supporting WiFi connectivity and technical issues-Different gadget support and experience in working with the salesforce platform.-Tier 1 technical support for EMEA/LATAM. Providing solutions to clients problems and escalated to level 2 and 3 teams. Networking devices: routers, switches, gateways, wireless AP, range extenders, ...

  • Technical Support Engineer

    Jun 2017 - Mar 2018

  • Technical Support Engineer

    Jun 2017 - Mar 2018
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  Cognizant

  Jun 2017 - Dec 2020

  Enable the organization to achieve standardization as well as be a part of the change managementwithin the organization. Highly analytical accounts receivable (A/R) professional with a thorough knowledge ofaccounting, billing and collections systems, processes and best practices. Proactive accounts manager combining financial management skills with the ability to makesound decisions regarding the proper handling of customer accounts. Experience optimizing the A/R function by improving procedures and controls. Proven ability todetermine root cause of issues and recommend viable improvements. Bulk Invoices were sent to the customer DSO Improvement: Slashed average days sales outstanding (DSO) from 96 to <30, significantlyimproving cash flow. Pending order are released only when the proof of payment were received. Show less Project: Daymon IT Contact Centre (ITCC) Effectively communicate information on products/ services and/ or trouble shoot issues within thespecified time frames as agreed upon with the client, in a manner that is understandable by theend user Ensure 100% Customer Satisfaction Score & FCR (Fist Call Resolution) on the calls handledwherever applicable. Knowledge about Remote access through Go to assist and anyconnect Familiarize in user clock in and out device Assist the user with the billing errors Follow up with the L2 to ensure the issue is resolved for the end user and if provided with a newdevice if it has to be replaced. Show less

  • Account Manager- Thermofisher

    Jul 2018 - Dec 2020

  • Senior Process Executive

    Jun 2017 - Jun 2018
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  Meet my brian

  Jan 2022 - Dec 2022

  Tester
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  Morrisons

  Apr 2022 - now

  Customer Service Advisor

  I firmly believe that choosing to work as a customer service adviser was the perfect choice because it has allowed me to better serve our clients and comprehend their wants, grievances, and compliments. i deal with them immediately and professionally without the need for a management to be called. I mostly work as a fresh code checker, which requires me to code check all the fresh food products to make sure every system is completed and signed off each day.

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  University of Leicester

  Nov 2022 - Dec 2022

  Career Development Service- Internship

  -The project objective is to review and provide feedback on all internal web pagesproviding information to students around Unitemps and obtaining part-time work andother opportunities.- Following the review, you will make recommendations for improvement to the webpages and work to develop content to update and publish on the pages.

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  Sainsbury’s Argos Asia Limited

  Oct 2023 - Jan 2024

  Customer Advisor

  I take pride in taking ownership of each customer's unique needs, ensuring an outstanding customer experience. Proficient in educating customers on the benefits of My Argos Card digital services, fostering a seamless transition to online platforms.Passionate about identifying and supporting customers in vulnerable situations, I proactively engage in finding tailored solutions to meet their specific needs. As the initial point of contact for customer complaints, I am committed to ensuring fairness and achieving the right resolution for each individual.I am enthusiastic about personal development and continuous improvement, leading my own growth through regular performance reviews against business objectives. Let's connect and explore how my customer-centric approach and problem-solving skills can contribute to your team's success. #CustomerService #ArgosCard #DigitalServices #CustomerExperience #ProfessionalDevelopment Show less