Mohd Fairuz Razali

Experience

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  JW Marriot Kuala Lumpur

  Jan 2007 - Jul 2012

  Front Office

  1. Perform daily job task as check in guest in & out and handle cashering in front office.2. Maintain daily task example perform night audit, preparing bill for hotel guest who will check the next day,ensure all the data guest and billing are correctly in the system ,ensure all the docket for those check in with travel agent are received from respective department also preparing docket for tomorrow guest check-in.3. Ensure smooth checking for guest within 5-10 minutes at front desk.4. Follow up request made by guest earlier in front counter are exacute 5. Courtesy call to ensure guest are satisfied with the request.6. Appointed service by Management as a Butler for the VVIP guest.7. Ensure before start shift all the work place and all the necessary thing are sufficient during operation.8. Also do up selling at front counter for those who want experience being pamperd and luxury stay at hotel.9. Handle complain and revert them in timely manner to respective department and duty manager.***Get better offered salary and position at Ruemz Hotel, Subang Jaya Show less

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  RUEMZ Hotel

  Jul 2012 - May 2014

  Front Office

  1. Offer sensible and sounds decision in the absence of the Room Division Manager.2. To conduct daily briefing before the start of respective shifts. Highlight of activities for the day and ensure all Front Office personnel are fully informed.3. Expert with the system (OPERA)4. Perfom Monthly Aging reports / Daily-ARR reports / Complaining reports / Daily Incident reports for all the rooms for Rooms Division Manager requested.5. Responsible for the direction and supervision of all activities of front office and reservations operations to ensure guest satisfaction by providing efficient service in all Front Office functions.6. Train, develop and ensure that all department staff perform duties in accordance with the Hotel policy.7. Liaise with all Hotel departments to ensure that registration & information systems are efficient and accurate, guest relations system are at a high standard.8. Control group and individual reservations to ensure maximum occupancy9. Provide the Room Division Manager with current arrival and departure statistics and guest information with prescribed deadlines.10. Provide information for the Sales Marketing of all Front Office activities as requested.11. Recommend Hotel rack rates to the management team to maximize occupancies and achieve budgets.12. Supervise the control expenses to align and maintain operating costs, example; Key Card, Key Card Holder, Stationary, etc.13. Monitor the performance of Front Office and maintain close communications to ensure efficiency in operation. Prepare and supervise the duty roaster.14. Inspect the Hotel premises, with the Housekeeper, on a regular basis to ensure that rooms and furnishings meet Hotel standard.15. Monitor the reception and processing of Hotel guests to ensure VIPs are handled correctly from arrival to departure.*** Leaving due to get offer better position and offer salary. Show less

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  Taylor's University Lakeside Campus

  Jan 2015 - Oct 2015

  Admissions

  1. Reponsible of new student recruitment2. To ensure meeting yearly student enrolment target set by management3. To assist Line Manager to response to enquiries phone calls, emails & walk in.4. To assist Line Manager to update all enquiries database in system.5. To schedule and conduct tours of the school to prospective families.6. To supports on marketing activities / event that carry out by management.7. To assist Line Manager to conduct marketing promotion campaign8. Handling front desk operation9. Receiptionist for the university.10. Handling of incoming and outgoing parcels for the university11. Handling any matters pertaining for the school from parents and students12. Handling administration 13. Recruit new student through activities such facility visits, campaigns, open housess and information sessions.14. Counsel parents of existing and prospective students who are considering taking up new subjects; assist with academic program selection.15. Provide accurate and promt information on curriculum highlights to propective future for student.16. Develop and establish new contacts and sales targets that are aligned with the core competencies of the company.*** Reason of leaving due to get better offer position and salary. Show less

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  One Enigma Hotel

  Nov 2015 - Aug 2018

  Hotel Manager

  1. Guest satisfaction and the desired financial results.2. Ensures that all operational areas have an atmosphere that is condusive to the overall guest experience.3. Review financial reports and statement to determine how operations is performing against budget.4. Ensure capital expenditures funds are being used to address the priorities outlined in the service strategy.5. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.6. Identifies and analyzes operational challenges and facilities the development of solutions to prevent reoccurrence.7. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.8. Develops an operational strategy that is aligned with the brands business strategy and leads its execution.9. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations.10. Strives to improve service performance.11. Tours building on a regular basis speaking with employeesand guest to understand business needs and assess operational opportunities. Leading Property Operations Teams.12. Attended monthly meeting with Board of Director (Owner Hotel) about strategy marketing, issues in hotel.13. Verify the property is in compliance with all health, fire/safety, and local municipal regulations.14. Prepare financial report for management that clearly explain operational effetiveness, trends and variances.15. Execute marketing, sales and operational activities..*** Reason leaving due to i noticed in November 2018 when i check statement that hotel partners did not pay KWSP in year 2018. The reason by BOD the hotel KPI is up and down. No such excuses given, i have see my future with establish company. Show less

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  M Palace Hotel Kuala Lumpur

  Aug 2018 - Sept 2019

  PRE-OPENING FRONT OFFICE MANAGER

  ❖ Create detailed PRE-OPENING plan for department with clear deadlines❖ Plan and set up Front House Operation and back house operation like stationaries, create form, safety box, cupboard, Computer desk.❖ Plan product knowledge information, create a user-friendly plan of floors and rooms. PMS system (IDB) must be set up, configured & training in advance.❖ Train my team well on Standard Operating Procedures, policies, system and service standard.❖ Encourage my team to contribute ideas and share their experiences with each other. Set up & handle OTA online every day.❖ Help operation team to set up rooms & maintenance. Ensure uniform is ready and suitable for front office staff in advance.❖ Set up soft launching and ensure smooth. Direct & coordinates the activities of the front office.❖ Perform the function of link between the management & front office employees.❖ Perform budgeting function, sales revenue and target sales FIT every day.❖ Plan the present & future need of resources. Schedule the tasks of the front office employees.❖ Evaluate of job performance of the front office staff & fills their appraisals.❖ Conduct training program, attended morning briefing. Resolve guest problem quickly, efficiently & courteously. ❖ Reviews all reports generated by all the sections, included night auditor report. Ensure all SOP’s are followed.❖ Maintain coordination & good communication with other department of the hotel. Conduct regular staff meeting & staff briefing. Resolve staff grievances. Motivate the staff to work as a team to achieve the organization objective.❖ Coordinate with the sales & marketing team to ensure maximum service room. Show less

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  URBAN LIVING RESIDENCE KUALA LUMPUR

  Sept 2019 - Jan 2022

  PRE-OPENING RESIDENCE/HOTEL MANAGER

  ❖ Implement the hotel strategy across all operational departments. ❖ Lead all key property issue including capital projects, customer service and refurbishment. ❖ Responsible for the preparation, presentation and subsequent achievement of the hotel’s Annual Operating Budget, Marketing & Sales Plan and Capital Budget. ❖ Manage on-going profitability of the hotel/residence, ensuring revenue and guest satisfaction targets are met and exceeded. ❖ Strong understanding of P&L statements and the ability to react with impactful strategies. ❖ Draw up plans and budget (revenue, cost, etc) for the owner. ❖ Lead in all aspects of business planning. ❖ HUMAN RESOURCE ▪ Recruitment and Coaching ▪ Recruitment of Heads of departments and the entire staff ▪ Coordination of training for personnel by MAHSA UNIVERSITY HOSPITALITY SCHOOL ✓ The organization of external and in-house training ✓ Specialized training for personnel ✓ Training through practical work ✓ Types of trainings ❖ MARKETING & SALES ▪ Establishing a corporate identity and marketing campaign ▪ Defining the distribution and sales channels ▪ Connecting the hotel on the IDB System ▪ Pre-opening sales ▪ Preparation and implementation of the opening ceremony – “Grand Opening” ❖ FINANCE ▪ Budget preparation for the Pre-opening phase ▪ Budgeting for the first 12 months of hotel’s operations ▪ Budget management according to international standards and strategic plans of the client ▪ Risk management ❖ HOUSEKEEPING ▪ Ensure that rooms are made as a hotel/residence standard ▪ Prepare a annual housekeeping budget ▪ Organize inventories with accounts and general stores for linen and fixed assets. ▪ Develop and implement Housekeeping system and procedures ▪ Organize on the job training and evaluate it’s effectiveness, daily briefing ❖ PREPARING FOR INSPECTION, CERTIFICATION AND HOTEL CATEGORIZATION ▪ Preparation of the hotel for all types of inspections ▪ Implementation of and preparation for certification of the HACCP system ▪ Show less

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  SWISS HOTEL KUALA LUMPUR JLN TAR

  Feb 2022 - now

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  • HOTEL MANAGER

    Feb 2022 - now

  • HOTEL MANAGER

    Feb 2022 - Jun 2022