Mandy Ustunkaya, PMP

Experience

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  Roundy's Supermarkets, Inc.

  Aug 2006 - Dec 2011

  ▪ Full cycle recruiting for all store positions and facilitated New Employee Orientation.▪ Manage all front-end staff including customer service leaders, service desk clerks, cashiers and baggers.▪ Direct supervision responsibilities included hiring, terminating, disciplinary action, performance reviews, coaching, developing work improvement plans, training, and providing work direction.▪ Meet labor goals through effective cost control and efficient utilization of labor. ▪ Analyze sales and work content to develop effective daily/weekly staffing and scheduling.▪ Work alongside local Union Representatives to stay within guidelines for fair pay, benefits and working conditions.▪ Responsible for compliance with federal and state regulations aligning with company, store, and department policies and procedures. Show less ▪ Assist in supervising Front End activity to ensure positive customer relations. ▪ Effectively communicate department priorities, policies and procedures and delegate accordingly. ▪ Always providing friendly, effective and efficient customer service.▪ Ensure correct product handling and scanning techniques, adherence to company policy and proper handling of all forms of payment. Conduct/ supervise training and assess training needs, recommend team members for advancement, special recognition or disciplinary action.▪ Assist in developing and implementing weekly work plan for Front End staff. ▪ Assist in supervising Front End security procedures: Ensured team members knew and were able to implement emergency procedures and ensured personnel were properly trained in safety procedures and guidelines. Show less

  • Service Operations Manager

    Jul 2011 - Dec 2011

  • Front End Lead/ Customer Service Representative

    Aug 2006 - Jul 2011
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  ManpowerGroup

  Jun 2012 - Sept 2015

  ▪ Translate employee data and reporting into presentations used to evaluate performance and forecast progress.▪ Administer multiple team applicant tracking systems; manage user access/permissions, back end data, and upgrades to the user interface.▪ Responsible for client reporting and presentations on a daily, weekly, monthly, quarterly and annual basis.▪ Work with IT specialists to configure new applicant tracking systems; create work process flows and capture relevant and meaningful data.▪ Assist in the review, testing and implementation of new system processes and/or enhancements as needed.▪ Analyze current business processes, reduce redundancies and identify areas for potential improvement▪ Ensure data integrity and efficient processing of data▪ Develop and maintain projects. ▪ Perform administrative tasks to support communication & events planning.▪ Coordinated meetings, logistics and arrangements. Show less In this position, I provide day-to-day administrative support to the Recruiting Team, database administration and research to target organizations to provide appropriate candidate prospects. This role requires effectively multi-tasking while providing excellent customer service and building solid working relationships with our clients and the recruiting team in order to effectively manage all matters independently.-Develops and maintains a detailed project schedule.-Perform administrative tasks to support communication & events planning.-Coordinate meetings to include logistics and arrangements associated with the meetings. -Prepare and edit presentations and reports. -Compile and maintain interim reports on the status of each project.-Communicate relevant information to all team members, such as change in schedule dates and changes in the project's requirements.Offer letter creation and compliance | Template creation and maintenance | Applicant tracking system proficient | Strategic problem solving | Detail & efficiency driven | On-boarding specialist | Structural re-alignment administrator | Multi-level relationship building | Superb verbal and written skills | Database/system proficient | ManpowerGroup Solutions Recruiter and Sourcer Certification | Customer Service | Problem Solver | Recruiting Support Show less

  • RPO Operations Coordinator

    Sept 2014 - Sept 2015

  • Program Delivery Coordinator – Talent Acquisition

    Jun 2012 - Sept 2014
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  Dine Brands Global

  Sept 2015 - Oct 2018

  Senior HR Specialist | Projects

  HR & Operations Projects:▪ Collaborate with multiple corporate departments, leadership and key stakeholders to provide solutions and prioritize multiple projects simultaneously.▪ Assist with the coordination and facilitation of the consolidation of two campuses including space planning, design schedule and processes for multiple floors. ▪ Entrusted with Restack and Refresh office project impacting 5 floors and 120,000 square feet of office space; 2 million in cost savings through creative solutions and out of the box thinking.▪ Guide facilities daily operations and find efficiencies in the services offered.▪ Responsible for onboarding all Temporary and Contract employees. ▪ Partner with HRBP’s, Office Services (3rd party vendor), IT, Finance and Legal to review and continually improve processes of managing contingent workers. Review vendor contracts, IT access, facility access, and financial vendor set up for compliance.▪ Lead a small group of team members to serve as change agents for our organization by coordinating team member events, collaboration and ways to connect with our communities. Recruitment:▪ Schedule and facilitate candidate interviews with an emphasis on positive candidate experience.▪ Coordinate Talent Acquisition department efforts in areas such as summer internship program, college recruiting, social media strategy and branding.▪ Oversee and manage temporary/contractor procurement, onboarding and tracking.▪ Supervise process improvements of the onboarding and orientation program. Show less

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  Volt Consulting Group

  Oct 2018 - Apr 2022

  Project Manager

  Volt is a global workforce expert committed to taking businesses and people forward▪ Full cycle project management: Initiating, planning, executing, monitoring, controlling and closing.▪ Oversees and leads the implementation of assigned Volt Consulting Managed Service Programs and other internal or external projects. ▪ Develops appropriate methods to deliver and measure SLA’s as well as all Contractual Agreements. ▪ Acts as the direct contact between the MSP Client and Volt Consulting, Volt Management/Directors throughout the company on all matters impacting implementation of the program or the success of a project. ▪ The ultimate goal is to implement effective programs/projects and meet the overall objectives of the Stakeholders and Sponsors. Show less

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  Activision Blizzard

  Apr 2022 - now

  People Experience Project Manager Lead - Americas