Marisol Almeron

Experience

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  SNTTA Emir Tours

  May 2007 - Mar 2012

  Senior Contracting Executive - Contracting Department

  ⦁ Promptly acknowledge and offer a comprehensive reply to any enquiry⦁ Ensure that all the rates are loaded into the Online System for the FIT Department⦁ Ensure any updates of special offers, change in rates are loaded into the System⦁ Resolve any issues occurring while loading the rates⦁ Keep the Manager updated on a daily basis regarding operational issues..⦁ Responsible for sending signed contract agreement to the Tour Operator and Contracted rates to Hotels.⦁ Maintaining filing system (Hotels, Suppliers and Client database) and updating the ISO file.⦁ Had training for 2 months in Reservations Dept. Show less

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  IOL

  Apr 2012 - Aug 2017

  ⦁ Resolve customer issues via Gemini, email and phone concerning illusions system (travel software).⦁ Assist customer request and queries with regards on the system.⦁ Involved in the quality assurance of software development and deployment. This to ensure that the new development is working properly without any issues.⦁ Working with software developers.⦁ Working on multiple client sites at one time.

  • Team Leader – Content Service

    Nov 2015 - Aug 2017

  • Client Service Executive – Helpdesk/Operations Department

    Apr 2012 - Oct 2015
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  IOL

  Nov 2017 - now

  General Manager - Back office Operations