Andrew Xu

Experience

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  Happy Lemon USA

  Jul 2020 - Jan 2024

  Shift Manager

  - Exercised composure under pressure and in escalated customer service scenarios.- Worked closely with team members to schedule breaks and shifts to meet state regulations. - Cooperated with coworkers to improve customer experience and manage storefront.- Coached crew members to optimize performance and motivate toward more efficient work.- Managed teammates and created an efficient working environment- Adhered to company standards and compliance requirements for operations and cleanliness of areas. - Tracked receipts, employee hours, and inventory movements.- Trained and mentored new employees to maximize team performance.- Scheduled staff to establish adequate coverage during peak business hours.- Excelled in every store position and regularly backed up front-line staff.- Implemented policies and standard operating procedures for continuous improvement. Show less

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  Maggiano's Little Italy

  Oct 2022 - Feb 2023

  Food Runner

  - Used slow periods to restock supplies, ice, trays, and delivery bags.- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.- Explained menu items and suggested appropriate options for food allergy concerns.- Worked with POS system to place orders, manage bills, and handle complimentary items.- Bussed and reset tables to keep dining room and work areas clean.- Cultivated warm relationships with regular customers.- Served food and beverages promptly with focused attention to customer needs.- Resolved customer complaints promptly and professionally to maintain positive reputation. Show less

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  Fogo de Chão

  Feb 2023 - Aug 2023

  Server

  - Used slow periods to restock supplies, ice, trays, and delivery bags.- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.- Explained menu items and suggested appropriate options for food allergy concerns.- Worked with POS system to place orders, manage bills, and handle complimentary items.- Resolved customer complaints promptly and professionally to maintain positive reputation. Utilized communication practices with kitchen staff to deliver customer meals in timely manner.- Set positive tone for entire dining experience as first point of contact for incoming guests.- Supervised set up of banquet food stations and coordinated service to multiple dining areas.- Answered customers' questions, recommended items, and recorded order information.- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems. Show less

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  Fresh Prints

  Jan 2024 - Apr 2024

  Campus Manager