Monica Ledezma

Experience

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  Academy of Art University

  Aug 2012 - Feb 2015

  Call Center Representative

  -Managed a high call volume environment by logging incoming calls, adhering to scripts, and ensuring swift and accurate transfers to the appropriate departments. -Honed my communication skills to address inquiries effectively and maintain a positive customer experience.-Operational efficiency and customer satisfaction by closely following established protocols.

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  Self-employed

  Aug 2014 - Nov 2023

  Notary Public Loan Signing Agent

  With over a decade of experience as a California Mobile Notary Public, I have been dedicated to facilitating seamless and efficient document notarization services. Specializing in on-the-go notary services, I have navigated the intricacies of legal document verification, loan signings, and real estate transactions. Committed to professionalism and precision, I bring a wealth of expertise to ensure the utmost accuracy and reliability in every notarial act.

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  Bay Point Orphans Fund, LLC

  Feb 2015 - Feb 2020

  Administrative Assistant

  -Supported the office by filing and organizing all sensitive reports and sending them to the appropriate department.-Helped prepare quarterly and yearly audit reports.-Maintained a meticulous log of all calls received while managing a high call volume.-Placed orders for office supplies, managed schedules for executives, and answered emails daily using Microsoft Office and (later) Google Suite.

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  Galloway Properties, LLC

  Feb 2020 - Feb 2022

  Office Admin/Project Manager

  -Upheld and managed an organized office with closing/feedback systems in place for each project.-Customized data migration and chain management systems to improve processes for executive leadership.-Interacted with technical teams to provide extensive support and formed reports on business developments.-Ensured the smooth functioning of system modules and oversaw change requests in the CRM platform.-Construction Management: created RPFs, created budgets for each project, contracted vendors, ordered supplies, attended progress inspections, and more.-Rental Property Management: listed vacancies, screened new tenants, processed payments and managed rental ledger, signed lease contracts, processed evictions and made payment plans. Show less

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  Leapadu

  Feb 2022 - now

  SR. Business Project Manager

  -Works on creative solutions testing to improve operations and daily functions with the operations department.-Communicates gaps between current client performance and processes to compare to the future vision state.-Tracking work plans and performance metrics by being highly detailed and organized.-Demonstrates workflow and case analysis, while testing training services with new hires during onboarding.-Assisting cross-team members on given projects using the I.P.E.C ( Initiate, Plan, Execute, Close) method.-Uses various techniques to translate functional and technical requirements into daily practice.-Develop systems with Project Management Teams to detail and estimate cost, scope, and assignment.-Assisted launching this company in 2022. This included web design ( Leapadu.com), city planning/coordinating , applying for appropriate licensing, and more. Show less