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Taha Baleegh Ansari

Taha Baleegh Ansari

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location of Taha Baleegh AnsariMumbai, Maharashtra, India

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  • Timeline

  • About me

    Sr Support Escalation Engineer @ Microsoft | MCT, ITIL, MCSA, MCPS, MS

  • Education

    • Principal L N Welingkar Institute of Management Development and Research L. N. Road, Opp. Matunga Gymkhana, Matunga (Central) Mumbai 400 019

      2016 - 2018
      PGDM-HB E-business

    • Akbar Peerbhoy College of Commerce & Economics Maulana Shaukatali Road Mumbai 400 008

      2008 - 2011
      Bachelor of Science (BSc) Information Technology

      "Class Representative" for 2 consecutive years (2009-2010 & 2010-2011).Co-ordinated “BLITZ” the Annual Event of Department of IT, Akbar Peerbhoy College in the capacity of Vice Chairperson for two consecutive years (2009-2010 & 2010-2011).

  • Experience

    • Capgemini

      Apr 2014 - Sept 2017

      Promoted to Team Lead position.Leading a team of System Admins specializing in SCOM, HPSIM, SCVMM and Windows Server OS. Promoted as a Backup Team Lead due to my expertise in Technical and Process related knowledge. Awarded "Project Star" Award for Extraordinary Performance Joined Capgemini as a Fresher and worked as System Administrator specializing in SCOM, HPSIM and Windows Server OS. Awarded "Extra - Mile" Award for OoB (Out of Box) thinking.

      • Team Lead

        Oct 2015 - Sept 2017

      • Backup Team Lead

        Dec 2014 - Sept 2015

      • System Associate

        Apr 2014 - Nov 2014

    • Microsoft

      Sept 2017 - May 2023

      Support Escalation Engineer for Azure Monitor, Azure Log Analytics, Azure Automation, Azure Guest Config Policy & Application Insights. Also working as Beta Engineer for Azure Guest Config Policy Joined as a Support Engineer for System Center Suite and OMS

      • Supportability Program Manager

        Mar 2022 - May 2023

      • Support Escalation Engineer

        Apr 2020 - Mar 2022

      • Support Engineer

        Sept 2017 - Apr 2020

    • Sumo Logic

      May 2023 - Aug 2024

      Providing expert technical assistance to customers, resolving complex issues related to Sumo Logic Platform.Collaborated cross-functionally with product teams to address recurring issues and improve product quality.Delivered exceptional customer service, building and maintaining strong client relationships.

      • Sr Technical Success Engineer

        Nov 2023 - Aug 2024

      • Sr Technical Support Engineer

        May 2023 - Nov 2023

    • Microsoft

      Aug 2024 - now
      Sr Support Escalation Engineer

      Sr Support Escalation Engineer for Azure Sql VM and Managed Instance

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Taha Baleegh Ansari
      Star Achiever Microsoft Feb 2021 For demonstrating exceptional customer focus, accountability, collaboration, commitment & CARE behaviors along with helping peers succeed
    • Awarded to Taha Baleegh Ansari
      Pulse Microsoft Oct 2020 Awarded for Best Performance & for showcasing Customer Obsession using CARE behavior
    • Awarded to Taha Baleegh Ansari
      Making a difference - Culture Award Microsoft Sep 2020 Recognized for consistent focus on customers’ experience and success
    • Awarded to Taha Baleegh Ansari
      Star Performer Microsoft Aug 2019 Awarded for Best Individual Contribution & Performance
    • Awarded to Taha Baleegh Ansari
      Grow Pro Award Microsoft Mar 2019 Awarded to the Team for Innovative Ideas and Growth Mindset
    • Awarded to Taha Baleegh Ansari
      TRAILBLAZER Microsoft Sep 2018 Awarded for Best Performance
    • Awarded to Taha Baleegh Ansari
      Star Team Microsoft Jun 2018 Awarded for Best Team
    • Awarded to Taha Baleegh Ansari
      Project Star Capgemini Sep 2015 Awarded for Extraordinary Performance and Critical Thinking that avoided a Major Incident
    • Awarded to Taha Baleegh Ansari
      Xtra Mile Capgemini Sep 2014 Awarded for Out of Box Thinking and excellent performance