Patrick Sturgis

Experience

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  Clemson University

  Jan 2009 - Jan 2012

  New Student Orientation Team Leader
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  The Walt Disney Company

  Jun 2012 - Jan 2013

  Disney College Program
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  Sturgis Web Services

  Jan 2014 - Mar 2016

  Account Executive

  Sturgis Web Services is a leading provider of innovative e-commerce solutions for non-profit utilities and local government. With their channel partner PayPal, Sturgis provides search, view, and pay solutions for collection of taxes, utility bills, and other revenue streams. - Managed custom payment gateway integrations using the PayPal payment platform with county and municipal tax and utility collection software applications

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  Cloud on Tap

  Apr 2016 - May 2018

  Salesforce Consultant

  Cloud on Tap is a Charleston, SC based company whose primary focus is to assist businesses with the consultation and implementation of Salesforce.com and Pardot.com CRM and Marketing Automation platforms. - Managed custom SFDC implementations and best practice adoptions, specifically within the ESB and Mid-Market space- Worked with client’s sales and operations managers to develop internal processes to be built within the client’s SFDC org using workflow automation, system notifications, assignment rules, and validation rules- Led clients' administrator and business user training, user acceptance testing, deployment, and data migration strategies Show less

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  RelationEdge, a Rackspace Technology Company

  May 2018 - Sept 2020

  - SME providing best practices for SFDC implementations, enhancements, and AppExchange integrations for Mid-Market and Enterprise projects- Lead Solutions Engineer for Sales Cloud, Service Cloud, Field Service Lightning, and CPQ Solution Design and Implementations- Design and development for visual flows, process builders, workflow rules, validation rules, and custom email notifications- Created a training outline and facilitated workshops for clients' system administrators and business users in addition to overseeing subsequent UAT efforts, data migration, and go-live strategies- Created and managed Rackspace’s CoE for Conga product suite to support growth in CPQ and FSL projects Show less Rackspace Technology is a global multi-cloud solutions provider that is leading the way in Salesforce implementations and enhancements with a process first, technology second approach for solutioning business needs.- Collaborated with a team of Salesforce Solution Architects, Developers, and Engineers to determine appropriate technical strategies- Executed SFDC implementations and enhancement projects within the SMB and Enterprise market in accordance with planned timelines; earned six new certifications within first year of employment Show less

  • Sr. Salesforce Engineer - ANZ

    Jan 2020 - Sept 2020

  • Sr. Salesforce Engineer

    Jun 2019 - Jan 2020

  • Salesforce Engineer

    May 2018 - Jun 2019
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  Salesforce

  Nov 2020 - now

  The Salesforce Field Service (SFS) Practice is an internal center of excellence dedicated to helping our community of highly skilled professional services resources that have a passion for the SFS product by providing subject matter expertise related to proposed project solutions and customer needs in order to ensure successful delivery, developing and executing strategic initiatives to promote product and industry best-practices, and mentoring resources looking to grow their consulting skills. As a Practice leader, my responsibilities include:- Engaging with customers with complex requirements and assisting the project team leadership by providing insights to Salesforce Field Service best-practices- Facilitating solutioning, and leading discussions involving implementation methodology, project road mapping, enterprise transformation strategy, and executive-level requirements gathering workshops- Aligning with account and services sales teams, and partnering in pre-sales activities such as scoping, engagement plan development, and project staffing- Ensuring tight stakeholder alignment by offering proactive and prescriptive counsel resulting in outstanding customer success - Developing internal initiatives to drive engagement with members of the Salesforce Field Service community to share knowledge and experience in order to scale both size and skill within the Practice Show less Salesforce is the world's #1 customer relationship management (CRM) platform. Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. As a Solution Architect within the Salesforce Professional Services Team, my responsibilities include: - Requirements gathering, user story definition, and acceptance criteria refinement for enterprise-level Salesforce implementations and advisory services- Solution design and workflow process mapping for targeted business units and work streams- Leading teams of resources through building, testing, and deployment phases using both waterfall and agile methodologies - Providing industry best practices to key business and technology stakeholders in addition to identifying areas of strategic growth and scalability Show less

  • Field Service Practice Architect

    Apr 2022 - now

  • Solution Architect

    Nov 2020 - Apr 2022