Raphael R

Experience

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  Tata Consultancy Services

  Jun 2004 - Apr 2006

  Business Analyst

  ★ Led business analysis efforts for enterprise IT projects, driving key digital transformation initiatives.

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  HP

  May 2006 - Apr 2008

  Technical Analyst

  ★ Managed content management systems, optimizing workflows for enhanced efficiency.

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  Fidelity Investments

  May 2008 - Jan 2022

  Business Project Manager; Agile Coach

  ★ Led product strategy for device-agnostic investment management solutions, achieving a Net Promoter Score (NPS) of 92%.★ Utilized MOSCOW and Cost of Delay prioritization techniques, reducing service requests by 12% through quick-hit updates.★ Delivered seamless data exchange processes, enhancing efficiency by 70%.★ Agile & Strategic Leadership: Led global Agile teams, ensuring smooth execution of $2M–$5M programs.★ Designed a healthcare product using blockchain technology, winning a company-wide hackathon. Show less

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  Visa

  Feb 2022 - now

  Business Intelligence & Analytics PM

  ★ Defined and executed product strategies for Visa Analytics Platform (VAP), contributing $15M in revenue by delivering transactional insights to issuers and acquirers.★ Introduced premium features, increasing platform revenue by $2M and adoption by 12%.★ Launched automation features based on customer feedback, improving retention rates by 15%.★ Spearheaded the development of advanced analytics capabilities, enabling clients to optimize performance using actionable insights.★ Partnered with engineering, UX, and data science teams to align technology priorities with business objectives. Show less