Raphael R

Raphael R

Business Analyst

Followers of Raphael R878 followers
location of Raphael RBengaluru, Karnataka, India

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  • Timeline

  • About me

    A Technical Program Manager | I help companies drive digital transformation, streamline operations, and boost revenue with AI-powered analytics and Agile strategies | Championing Product Development

  • Education

    • St. Joseph's College (Autonomous), Tiruchirappalli

      2001 - 2004
      Master of Computer Applications - MCA
    • Loyola College

      1998 - 2001
      Bachelor's degree
    • Birla Institute of Technology and Science, Pilani

      -
      Master of Business Administration - MBA
  • Experience

    • Tata Consultancy Services

      Jun 2004 - Apr 2006
      Business Analyst

      ★ Led business analysis efforts for enterprise IT projects, driving key digital transformation initiatives.

    • HP

      May 2006 - Apr 2008
      Technical Analyst

      ★ Managed content management systems, optimizing workflows for enhanced efficiency.

    • Fidelity Investments

      May 2008 - Jan 2022
      Business Project Manager; Agile Coach

      ★ Led product strategy for device-agnostic investment management solutions, achieving a Net Promoter Score (NPS) of 92%.★ Utilized MOSCOW and Cost of Delay prioritization techniques, reducing service requests by 12% through quick-hit updates.★ Delivered seamless data exchange processes, enhancing efficiency by 70%.★ Agile & Strategic Leadership: Led global Agile teams, ensuring smooth execution of $2M–$5M programs.★ Designed a healthcare product using blockchain technology, winning a company-wide hackathon. Show less

    • Visa

      Feb 2022 - now
      Business Intelligence & Analytics PM

      ★ Defined and executed product strategies for Visa Analytics Platform (VAP), contributing $15M in revenue by delivering transactional insights to issuers and acquirers.★ Introduced premium features, increasing platform revenue by $2M and adoption by 12%.★ Launched automation features based on customer feedback, improving retention rates by 15%.★ Spearheaded the development of advanced analytics capabilities, enabling clients to optimize performance using actionable insights.★ Partnered with engineering, UX, and data science teams to align technology priorities with business objectives. Show less

  • Licenses & Certifications

    • Certified ScrumMaster (CSM)

      Scrum Alliance
    • Certified Scrum@Scale Practitioner

      Scrum Inc.
      Jul 2021
    • PMI Agile Certified Practitioner (PMI-ACP)

      Simplilearn
      Dec 2019
    • IC Agile Professional - Agile Certified Coach

      ICAgile
      Dec 2017
    • Technical Product Management

      LinkedIn
      Dec 2024
      View certificate certificate
    • License Emotional Intelligence Coach Practitioner

      NLP Coaching Academy, India (NLPCoach.in) ; International Association of professional Coaching,Counselors & Therapists
      Jun 2020
    • SAFe Agilist Certification Certification

      Scaled Agile, Inc.
    • IC Agile Professional - Coaching Agile Transitions

      ICAgile
      Dec 2019
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance