Jacqueta Rascoe

Experience

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  Pathways To Life Inc

  Nov 2011 - Feb 2013

  Intensive In-Home Professional

  • I plan/conduct home visits providing evidenced based practices to families training them on how to properly manage adverse behaviors. I set priorities allowing for flexibility to change and adjust when needed providing 24 hour on-call crisis management to all clients; providing therapeutic holds during times of escalated physical, mental and verbal abuse.• I communicate both written and orally with Team Leads, families and other support staff to develop adequate Person Center Plans.• I maintain a secure system for filing client claims, receiving, storing and sharing vital records. • I am knowledgeable of Child Protective Services, Foster Care Services and Adoptive Services programs to provide children and families with safe living arrangements. • I have been recognized for successfully conducting annual community outreach service programs, facilitating placement and independent living for current and potential clients within the Selma community. Show less

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  North Carolina Office State Controller

  Sept 2015 - Apr 2017

  Information Processing Technician

  • I interpret, apply, and effectively communicate Human Resource policies, procedures, and guidelines. I am knowledgeable of NC General Statutes, Federal, and State personnel, and pay policies and procedures. I am knowledgeable of the State Human Resources transaction policies and procedures. • I thoroughly research, evaluate, and answer questions from state employees, agency administrators, and vendors documenting/investigating inquiries and responses in the HEAT ticketing system through effective written and oral communication. I manage workflow by effective multitasking, prioritization, attention to detail to ensure all transactions are accurate and timely. I also process BEACON documents sent via email, fax, and US mail. • I maintain high levels of professionalism, exercising sound judgment, objectivity, and confidentiality assisting state employees with their personnel records as they relate to HR Benefits, Time, and/or Payroll. I understand basic accounting practices. I monitor and track benefit transactions for employees and administrators for quality assurance. I plan, organize, and prioritize work in a high volume, fast paced (deadline driven) environment with a high degree of accuracy. I work independently and as part of a team by consulting with other technicians, specialists, and analysts to resolve payroll, time, benefits and other technical problems all while maintaining productive working relationships. • I troubleshoot and problem solve using the HR Integrated Payroll including SAP application software, Business Objects (BOBJ) (reviewing and manipulating data to develop reports), Microsoft Office Suite, Outlook (memos/reports); and the ability to use spreadsheet, word processing, and other database software packages. Using these systems has allowed me to develop strong analytical, interpretive, verbal and written communication skills needed to clearly convey findings of data and provide the best customer service experience. Show less

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  NC General Assembly

  Apr 2017 - Mar 2020

  Legislative Assistant

  • I provide resources to constituents by working closely with legislative liaisons from the various departments of the State of North Carolina, including but not limited to: NC Dept. of Transportation, NC Dept. of Health and Human Services, NC Dept. of Public Safety etc. • I resolve constituent cases through critical thinking, problem solving, and in-depth research skills, paying close attention to detail. • I oversee/supervise multiple interns during the long, short, and interim sessions, and responsible for their work product. I screen and select interns based on set criteria matched for the member’s office. • I mentor new Legislative Assistants with day to day routines as it relates to general practices within members offices, committee meetings, and session. • Coordinate committee meetings with guest speakers and dialogue between members. This includes the use of my strong interpersonal skills and ability to consistently conduct oneself in a professional manner with various parties. I assemble Legislative Days (tours/outreach for constituents including all universities and colleges) through strategic planning.• Participate in public speaking engagements educating students and staff from all ages and grade levels about North Carolina General Assembly; its purpose and function. • I craft and deliver detailed communications, both written and verbal, on behalf of the member to constituents on a multitude of topics. All of which is executed in a clear and concise manner. • I develop and successfully implement a new constituent newsletter distributed to a subscriber list well over 3,000 people per month by working to ensure consistency encompassing a wide array of elements including: graphics, captions, images, videos, and text. I also format and send e-blasts, maintain mailing lists, organized video/phone conferences and liaised with the information technology manager to troubleshoot computer and other technology issues. Show less

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  NC Governors Office

  May 2020 - now

  Deputy Director

  • I collaborate with staff and the director gathering data on potential candidates for the Governor’s appointments for well over 300 boards and commissions of North Carolina.• I work virtually/remotely for the first year of employment. • I supervise interns regarding daily tasks to assist with keeping our files organized via our online and physical filing system. • I schedule appointments, interviews, and various meetings for our department. • I prepare administrative reports, tracking the amount of racial, gender, and geographic diversity across our boards and commissions in the state of North Carolina. • I design, review, and edit appointment letters, oaths, and certificates for Governor appointed members of North Carolina boards and commissions.• I maintain confidential records and adhere to the Office of Archives and History rules and procedures. • I interpret, review, and adapt the NC general statutes for each board and commission that are not completely applicable to the necessary appointment/seat or have gaps in specificity, and the ability to use judgment in assisting with the completion of appointments using incomplete or inadequate guidelines.• I am knowledgeable of the principles and practices of office and court administration. • I review governor appointment recommendations via our online portal, mail, and/or hand delivered.• I assist with the maintenance of our online website to ensure the public has updated information regarding term expirations and new appointments. • I create and edit press releases for all newly appointed government appointees. • I implement and utilize Microsoft Office technology programs to include but not limited to Word, Excel, Outlook email, and MS Teams to accomplish most work assignments for our department. • I assist the front desk staff with answering calls and emails from constituents with various questions not limited to policy, legislations, and governor appointments. Show less