Andy Wagner

Experience

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  General Electric

  Jan 1992 - Jan 1996

  Network Analyst

  Managed and coordinated regional network implementations and migrations. Performed troubleshooting of complex network problems. Assisted in the streamlining of the customer network support process. Headed multiple projects and participated in several independent teams concurrently.

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  Network General

  Jan 1996 - Jan 1998

  Consultant

  Provided advanced consulting services to Fortune 100 and Fortune 500 companies in network troubleshooting, performance analysis, and general network health. Produced detailed written reports documenting consulting engagements, making recommendations, and supporting conclusions/observations. Interviewed prospective new consulting team members.

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  Network Associates

  Jan 1998 - Jan 1999

  Manager, Global Professional Services, Southern Region

  Reported directly to the Vice President of Professional Services in the Eastern US. Supervised eight direct reports as well as daily operations of the southern region consulting practice. Managed regional P&L statements in accordance with company guidelines. Assisted account managers in developing consulting engagement “scopes of work” and shortening the services sales cycle. Played a key role in streamlining the sales process and interdepartmental communications to shorten the sales cycle. Aided in the development of several standard document templates. Show less

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  Baseline Solutions

  Jan 2000 - Feb 2006

  Director, Professional Services

  Headed all start-up efforts of this professional services company, including establishing a corporate identity, developing marketing and sales plans, and creating the pricing structure. Managed recruitment of consulting and service delivery personnel; supervised daily operations. Developed project proposals and business cases, “statements of work,” operating budgets, and financial reports. Monitored all accounts payable/receivable activities, including payroll and customer invoicing. Coordinated, oversaw, and delivered consulting engagements to clients. Show less

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  Micromuse

  Jan 2001 - Jan 2001

  System Engineer/Product Specialist

  Supported a top-five cable service provider. Offered product demonstrations and delivered training classes on the Netcool/Precision product for employees, customers, and channel partners. Worked directly with the product development team to ensure product operation and facilitate product enhancement in accordance with client business and functional requirements.

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  NationsBuilders Insurance Services, Inc.

  Feb 2006 - Feb 2007

  Director, Technology Group

  Director, Technology Group: Responsible for overseeing the entire technology infrastructure of a $155M company. Supervised ten direct reports, vendors and the day-to-day operations of the technology group. Prepared and managed departmental budgets of over $5M in accordance with company guidelines. Assisted team leaders in project prioritization. Played a key role in streamlining vendor analysis and selection process and aided in the development of several operational processes which departmental productivity and communication with internal business teams. Show less

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  Windward IT Solutions

  Feb 2007 - Aug 2010

  Responsible for all aspects of project governance across the services portfolio including; project schedules, resources, budgets, project quality and overall customer satisfaction. Duties include managing day to day delivery of consulting engagements to clients, overseeing the production of quality client deliverables, facilitating process improvement and ensuring the capture of project intellectual property. Manage and deliver consulting engagements in the area of network management and network operations to fortune 100/500/1000 corporations as well as federal government.

  • Delivery Manager

    Feb 2007 - Aug 2010

  • Principal Consultant

    Feb 2007 - Apr 2008
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  Dell EMC

  Sept 2010 - now

  Advisory Project Manager

  Responsible for all aspects project/program delivery to Fortune 100/500/1000 clients including; project schedules, resources, budgets, project quality and overall customer satisfaction. Duties include managing day to day delivery of consulting engagements to clients, overseeing the production of quality client deliverables, managing client expectations, facilitating internal process improvement and ensuring the capture of project intellectual property.