Shreehari H

Experience

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  Stellium Inc.

  Jun 2014 - Feb 2017

  Associate Consultant [Software Developer - VB.Net, C#]

  Developed and customized software applications for a supply chain consulting startup by undertaking diverse activities across the entire product life cycle including product development, usability testing and maintenance.● Lessened inventory-tracking costs by 15% for clients from the healthcare industry by creating a barcode-label printing solution● Engineered improvements in process speed of ~65% across the modules of Lighthouse Warehouse Management System● Increased inventory accuracy by ~30% by deploying a Mobile Inventory Management solution for a leading retail company● Minimized inventory costs by ~40% through the development of customized reports for demand planning and replenishment Show less

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  Vijaya Diagnostic Centre

  Apr 2018 - Feb 2019

  General Manager - IT [IT Project Management]

  Led all software development activities within the organization and directed the requirements gathering process, vendor/partner identification and eventual rollout of business transformation projects.● Engineered a reduction in TAT of ~35% by launching new functionalities in the Laboratory Information Management System● Eliminated 90% of redundant patient registrations by introducing Unique Health IDs to track medical history● Boosted customer engagement rates by 7% with the creation of a new organizational website featuring rich, updated content● Achieved an improvement in customer retention rates of 5% by developing an app to ease the overall consumer journey● Curtailed overall costs by ~5% by generating dashboards for pre-analytical and post-analytical quality indicators Show less

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  Haptik

  Mar 2019 - now

  Senior Program Manager - Professional Services

  Spearheaded the implementation of Artificial Intelligence-powered chatbots for enterprise customers across geographies, along with the ideation and execution of key strategic initiatives for the Professional Services team.● Generated over Rs. 10 crores in Annual Recurring Revenue by deploying over 77 chatbot solutions for enterprise clients● Enhanced the go-live throughput of the Professional Services team by ~30% by leading and mentoring 4 program managers● Realized a 67% reduction in call-centre queries by integrating a chatbot for a reputed Asset Management Company in India● Enabled the saving of 200k+ man-hours for a health and hygiene brand by solutioning a virtual assistant on WhatsApp● Automated the resolution of over 87% of user queries by developing a chatbot for the largest Indian fantasy sports platform● Reduced grievance redressal time for highway users by 20% by launching an AI assistant on WhatsApp via the Union Ministry● Decreased the per-project cost by 10% by planning the monthly project deployment roadmaps across all implementation pods● Increased operational profitability by 5% by preparing reports for Leadership covering all key aspects of the team’s functioning● Shortened the project kickoff turnaround time by almost 20% by overseeing resource allocations for new enterprise deals● Augmented project-handling capacity by over 40% by establishing and growing the business unit’s partnership network● Accomplished an average year-on-year growth of 7% in CSAT based on the feedback surveys shared by customers● Accelerated Time-To-Value by ~10% by onboarding all Implementation team members and customers on Rocketlane Show less