Corinne Harris, MBA, PMP

Experience

• 

  Morgan Stanley

  Jan 1998 - Jan 2002

  Monitored representatives within Equity trading, Branch Services, Mutual Fund trading, Technical Support, and Customer Service Call Center groups to guarantee quality assurance. Provided coaching and development for representatives. Performed equity and mutual fund trades and provided customer service support for clients via phone.

  • Quality Specialist Manager

    Jan 1999 - Jan 2002

  • Equity Trader

    Jan 1998 - Jan 1999
• 

  Goldman Sachs

  Jan 2002 - Jul 2007

  Manager and Senior Analyst, Control and Risk Management

  Managed an operations team of 12-15 employees that provided all risk-related functions and services for all Private Wealth Management offices within the United States.

• 

  Morgan Stanley

  Apr 2012 - Jun 2015

  Client Correspondence Representative

  Coordinated with branch offices and other departments to research, investigate, problem solve, and escalate feedback to resolve client complaints. Create written communication to the client outlining the resolution of their complaint.

• 

  Utah Diaper Bank

  Mar 2016 - Apr 2019

  Salesforce Administrator
• 

  ITOVi

  Jan 2017 - Jul 2024

  Responsible for managing the company's primary product, from initial scope definitions and product completion to the final push into customer experience. Managed the planning and execution of an average of 100+ sales events per year through department coordination to increase sales and improve client experience.

  • Senior Product Manager

    Mar 2021 - Jul 2024

  • Business Operations Manager

    Jan 2017 - Mar 2021
• 

  ICE Mortgage Technology

  Jul 2024 - now

  Senior Technical Program Manager