Silvia Crosara

Experience

• 

  Endomedic

  Mar 2007 - Aug 2016

  Health Manager

  • Maintain, organize, and supervise front desk, reception area and telephone system • Maintain, order, distribute and monitor office supplies and equipment • Perform general office duties: Word Processing, Excel, Faxing, Photocopying, Filing • Schedule patient appointments, greet and receive visitors, such as patients and families, provide assistance, information, answer questions, address concerns, deal with conflict situations and those with special needs • Provide reports and statistical summaries as required • Attend and participate in weekly meetings • Liaising with various hospital departments to exchange information and to resolve issues • Guarantee the efficient operation of the office analyzing services, facilities, and equipment • Supervise and train administrative staff, and ensuring optimal quality services to patients• Develop Standard Operating Procedures which covered client services, medical equipment cleaning and maintenance • Responsible in interpreting and applying Regulations, and participate and respond to Health Inspections • Responsible for purchasing, contracting, and reimbursement for services • Perform routine budgetary support functions, invoicing, billing, and payroll • Perform all aspects of small business office administration accounting & bookeeping Show less

• 

  Sorelle and Co

  Nov 2016 - Jun 2019

  Assistant Manager

  • Train and supervise staff on store policies, procedures, and specialized product information• Monitor inventory, repairs, sales and wastage• Establish staff work schedules, enforce compliance with health and safety regulations, oversee store security• Record information, update files or paperwork, and maintain documents such as correspondences or other materials• Responsible for monitoring all products, special orders, and sales daily• Ensure that food and service meet quality control standard• Greeting and acknowledging clients with a friendly and engaging attitude • Assessing clients' needs by listening to their cues, recommending products, and educating clients on product knowledge • Responsible for following operational procedures and policies for customer service, cash handling, cleaning, and other duties as required • Responsible for maintaining high standards of quality control, hygiene, cleanliness, and health & safety • Execute store operations during scheduled shifts • Perform opening and closing duties as assigned Show less

• 

  Overseas Five Education INC.

  Aug 2019 - Nov 2021

  Administrative Assistant / Admission Officer

  · Work with partnership languages schools, high schools and colleges to nurture relationships and efficient application processing on behalf of students from Brazil· Responsible for all the process of application for Brazilian students, reviewing students documents, applying with partnerships schools, reviewing offer letters, and resolving issues on behalf of students.· Work across teams from Canada and Brazil to ensure program requirements and intakes are accurate to ensure optimal student outcomes. · Maintain communications with partners schools to confirm accuracy of student information, registrations of students into courses and programs, and payments updated.· Maintain student information database; keep up-to date with new practices; attend training meeting with partners schools.· Collaborate with teams from Canada and Brazil, and provide feedback to internal staff, regarding client needs· Answer phone calls and emails with customers inquires· Greet customers and direct them to the appropriate department· Schedule and confirm appointments with customers and consultants· Guarantee appropriate document control and compliance through filing, creating, and editing documents and reports for the office.· Open and distribute incoming regular and electronic mail and other materials· Coordinate the flow of information internally, with other departments and companies· Order office supplies and maintain inventory· Maintain manual and computerize information, database, records, and others documents· Provide day-to-day administrative support in the office· Prepare and assist in the preparation of business correspondence, presentations, reports, and spreadsheets Show less

• 

  Hanson Canada

  Dec 2021 - Nov 2023

  Admissions Coordinator, Cambrian at Hanson College

  •Review, evaluate, and processes international student application documents for admission to all programs according to established criteria. Research and maintain a comprehensive collection of current and accurate information related to foreign credentials and educational system analysis.•Pre-assess and follows-up on all incomplete applications; makes decisions on whether to inform students to apply or cross-recruit to alternative program. Produce and sends correspondence to applicants regarding entrance requirement deficiencies, letter of acceptance, fee payment, registration and all status changes to their applications. Inform and problem-solves with applicants by phone, email, and in-person regarding program, fees, and prerequisite deficiencies and upgrading information.•Maintain communications with the student service department and other departments to confirm accuracy of student information.•Maintain international student information database, uses and updates the institute’s student information system consistent with the rules and regulations set out by the Student Service Department; keeps up-to date with new practices; attends admissions meetings and liaises with Admissions/Registrar as required.•Collaborate with the recruitment team, and provides feedback to internal staff, faculty and administrators regarding international student or client needs. Communicate with departments to explain policies and best practices related to admissions including the guidelines pertaining to offering seats to limited enrolment programs to international students, identifying difficulties related to admission requirements, admission process.•Maintain electronic and hard copy applicant files by ensuring that all pertinent documentation, information, and correspondence is received, and that it is updated and processed on a continual basis.•Correspond with students who have failed and have had their program status affected with respect to continuing their studies. Show less

• 

  Centennial College

  Nov 2023 - now

  International Admission Assistant