Bernard Huen

Experience

• 

  Datacom (M) Sdn. Bhd.

  Apr 2006 - Nov 2008

  Microsoft Tier 2 Technical Lead

  Supervised, trained and coached a team of 11 Microsoft Technical Support Engineers to provide technical assistance to end users from the Oceania region. Led operations management activities and implemented process improvement projects to bolster client and customer satisfactions

• 

  Dell

  Nov 2008 - Aug 2012

  Solutions Architecture

  Responsible in developing Statements of Work (SOW) and Proposals, performed cost control to ensure profitable margins are maintained and successful business wins. Served as a Subject Matter Expert (SME) for Global Presales Operations tools.

• 

  Vale

  Aug 2012 - Mar 2015

  Planning and Control

  Subject matter expert for Vale Malaysia Minerals iron ore operations including business analytics, internal process controls and assurance, operations planning and control.

• 

  GE

  Apr 2015 - Jul 2018

  Process & Digitalization

  In my role as a Process & Digitalization lead at GE in Kuala Lumpur, Malaysia, I spearheaded digital transformation initiatives to drive process improvements and enhance product features for partner solutions and field service engineer applications in the ASEAN region. By collaborating with channel and service partner teams, I successfully streamlined operations and implemented innovative digital strategies to increase efficiency and productivity within the organization.

• 

  DKSH

  Jul 2018 - Sept 2021

  As the Senior Manager of Digital Product Management at DKSH in Malaysia, I spearheaded the launch and management of multiple digital storefronts for both B2B, B2C and D2C customers. My role involved overseeing the global ecommerce platforms for Healthcare and Consumer Goods business units, as well as launching the DKSH Pay product to facilitate seamless payments collection.

  • Senior Manager of Digital Product Management

    Jul 2018 - Sept 2021

  • Product Manager

    Jul 2018 - Mar 2020
• 

  Maxis

  Oct 2021 - Feb 2022

  Head of Solutions Portfolio Management, eCommerce & Retail

  In my role as Head of Solutions Portfolio Management at Maxis, I led the strategy and portfolio management for integrated eCommerce and retail offerings. Collaborating closely with marketing, I developed and executed go-to-market (GTM) strategies while managing relationships with key partners and vendors to maximize the potential of our offerings.

• 

  DKSH

  Mar 2022 - now

  Associate Director, Digital Product and Strategic Planning

  In my role as Associate Director at DKSH, I lead product teams in developing and managing digital products for various business units (Healthcare, Consumer Goods and Technology), focusing on eCommerce solutions, patient solutions and client ordering platforms. Additionally, I lead strategic planning initiatives to achieve the Digital and IT organization's long term goals