Roger Lin

Experience

• 

  SAIC General Motors

  Jul 2008 - Jan 2014

  Regulation Engineer

  PATAC internal standard management: establish PATAC engineering standard management system, standard audit. Synergy GM to manage China regional engineering standard. Regulation investigation: track and study regulations of each target market, support PM and Engineering for regulation compliance. Join the VIN & WMI GB standard draft working group. Responsible for PATAC VIN management.PATAC product standard establishment: responsible for the process of PATAC product standard delivering, and the product standard of SAIC-GM vehicle, engine and transmission. Coordinate engineering, Quality and manufacture for implement. Show less

• 

  观致

  Feb 2014 - now

  Warranty Management:--Warranty parts return and destroy management; according the Customer Quality request, manage the dealer to return the warranty old parts per standard and KPI, coordinate the warehouse for store and coordinate the factor or supplier for pick up.--Warranty payment; build up warranty payment process, coordinate dealer and finance to make sure the monthly warranty payment.--Warranty policy; According to the Project and Quality requirement, update warranty policy and process to fit for the business development, then guide the dealer for implement.Dealer Management:--Customer goodwill management; establish the Qoros customer goodwill management criteria & policy, process, and budget control; guide regional manager to deal with the customer compliant.--Dealer Field Action Implement Management; make dealer field action evaluation policy, management procedure, KPI and monitoring the progress.--Dealer Warranty Specialist Performance Assessment; to promote the dealer warranty business performance, make dealer warranty specialist evaluation policy, standard and procedure.Field service action and recall management: Manage Qoros field service action, including recall action, service action (customer satisfaction campaign) and TSB (Technical Service Bulletin) to fix the outstanding field issues;Legislation Compliance Project Management Show less Field service action and recall management: Manage Qoros field service action, including recall action, service action (customer satisfaction campaign) and TSB (Technical Service Bulletin) to fix the outstanding field issues;--Develop and release the bulletin; Coordinate Quality, spare parts, tools, service engineering and warranty claim, and control the whole process and timing for quick and accurate response for the field issues fixing.--Dealer management; Monitor the recall and campaign completion rate, follow up dealers’ issues regarding claim processing, return parts, parts allocation, stock parts disposal and etc. release dealer aftersales field action manual and related business policy, including standard, KPI, process, to guide the dealer promote the completion rate and lower missing rate.--Legislation compliance; Coordinate aftersales to deal with AQSIQ in all vehicle related regulatory compliance.Legislation Compliance Project Management Show less Legislation Compliance Project Management：--NEV compliance management; monitor and study NEV national Aftersales related policy and regulation, make project schedule, then lead related cross function for implement and deliverable, such as NEV MIIT audit, power battery recycling.--Replacement, Refund & Repair (3R) regulation management; Liaison with AQSIQ for related regulatory compliance; Establish Qoros internal 3R management criteria & policy to solve the 3R issue; guide CRM & regional manager to deal with 3R related complaint.--End-of-life vehicle regulation compliance management; liaison with Chinese government CATARC and Europe End-of-life vehicle organization IDIS, deliver the Qoros solution, develop and release dismantling information per the regulation requirement.--Regulation track & compliance; track the Aftersales related regulation and lead or support to compliance, such as service information publish management and dealer service record archiving.--After sales quality system management; control and coordinate Aftersales process, cooperate internal & external audit, such as BEV MIIT audit, ISO9001 External Audit and etc.--Export project; connect with target market importer, coordinate with Aftersales each function about deliverable, to achieve the project target; roadside assistant agreement, online payment agreement, end-of-life network building with supplier; investigate target market legislation. Show less

  • After Sales Service Engineering Leader & Project Manager

    Jun 2018 - now

  • After Sales Warranty & Legislation Assistant Manager

    Jun 2017 - May 2018

  • After Sales Legislation Assistant Manager

    Jun 2016 - May 2017

  • After Sales Sr Legislation Specialist

    Feb 2014 - Jun 2016