Lindsay Walker

Experience

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  Bucks County Playhouse

  May 2012 - Aug 2012

  Company Management

  -Successfully assisted in preparing contracts and cover letters for Equity, agents, actors, and designers leading to the responsibility of overseeing administrative paperwork during NYC rehearsals.-Creatively organized and facilitated cast meet-and-greets, opening and closing night gifts, travel plans, and company housing to provide a warm and welcoming environment to all visiting artists.-Efficiently completed all comp ticket and house ticket requests, formatted scripts, and researched, negotiated, and booked rehearsal spaces in NYC. Show less

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  Horizon Theatre Company

  Nov 2012 - Aug 2014

  Box Office Attendant
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  Daryl Roth Theatre

  Oct 2014 - Feb 2015

  Front Of House Manager

  -Scheduled and trained all volunteer ushers to ensure safety standards were met, patron issues, concerns and emergencies were handled correctly and timely, and concessions were run efficiently.-Consistently compiled and wrote thorough house reports informing staff of pertinent information.

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  Irish Repertory Theatre

  Feb 2015 - Sept 2015

  Front Of House Manager

  -Provided excellent customer service, running the Box Office and Front of House by showing dependability and reliability as an employee.

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  Barrington Stage Company

  May 2015 - Sept 2015

  Front Of House Manager

  -Scheduled and supervised all Front of House staff, volunteer ushers, and House Management interns to seamlessly manage four venues.-Restructured scheduling and processes of the gift shop and bar to create more efficient operations, and a smoother customer experience.

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  59E59 Theaters

  May 2016 - Oct 2018

  Theater Manager

  -Handled hiring, scheduling, training, and payroll for House Manager, Assistants, and ushers while simultaneously managing three theatre spaces presenting approximately 150 new works each season.-Acted as a concierge for visiting companies and contributed to future and long-term planning meetings to provide a unique experience found nowhere else in NYC theatre.-Restructured Patron Services by adjusting job duties, creating job handbooks, and establishing emergency evacuation plans and procedures.-Developed consistent merchandise and bar policies by overseeing operations, stocking, and inventory, allowing for cleaner processes and reconciliation. Show less

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  Kennesaw State University

  Jul 2019 - Apr 2022

  Audience Development Manager

  -Track and reconcile all budgeting and payroll for Patron Services with a staff of 20.-Restructured the Office of Patron Services through the management of all Front of House and Box Office operations for all College of the Arts Departments, providing an emphasis on professionalism and exceptional customer service.-Initiated plans and project managed the construction of the Marietta Dance Theatre Box Office, affording the opportunity to provide a consistent customer experience across all five COTA venues.-Researched and proposed a new CRM system which resulted in the successful launch of Audience View, allowing for the building of a robust patron database, now with nearly 20,000 profiles, enhancing patron communication and the ticket buying experience.-Served on the Dean’s Leadership Committee championing the launch of the artsKSU virtual season resulting in the building of over 200 events for the 20-21 season.-Served as co-chair of the artsKSU production committee leading to the creation and implementation of Covid-19 protocols and procedures for live events. Show less

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  Atlanta Symphony Orchestra

  Apr 2022 - Jun 2022

  Director of Patron Experience
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  Kennesaw State University

  Jun 2022 - now

  Director of Patron Services