Alejandro Castillo

Experience

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  Grupo Beta

  May 2015 - Nov 2015

  System Administrator Jr.

  Responsible for handling day-to-day IT operations systems also administer and maintain systems support for software, hardware and servers: test, troubleshoot, diagnose, and resolve all problems.Responsibilities:• Administration AD, Digital Certificates, and user applications.• Monitoring services and work environments.• Administration and monitoring servers and IP Phones.• Programming scripts bash to automate tasks.

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  Laureate International Universities

  Dec 2015 - Jun 2019

  Instructional Technologist Specialist / Academic Management Logistic Support

  Responsible for the implementation of products and solutions related to the development/design of digital classrooms and the development of Laureate Education online content. • Provide support and expertise for stakeholders to determine the customer's needs and define parameters of design and E-learning product development. • Implementation of good practices and improvements in the UI/UX design for LMS. • Provide effective expertise in the innovation of products and processes to design, develop, deploy products, processes, materials, and tools for course builds. • Provide support to internal and external users that are part of the worldwide network of Laureate Universities. Show less

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  Universidad Tecnológica Centroamericana

  Jul 2019 - Mar 2024

  LMS Coordinator/ Content Administrator

  Responsible for analysis, planning, development, organization, implementation and ongoing evaluation of automation aimed at improving workflow, maximizing productivity, and improving technology infrastructure within UNITEC institution.Responsibilities:• Leading LMS Migration Projects• Guarantee and supervise the perfect operation for BlackBoard/Canvas LMS and its deployed services.• Administrative management of the platform, configuration, and maintenance of the environment LMS adaptation and tool updates.• Development of scripts created for the operation department.• Develop / Coordinate new services related to the learning platform for automation tasks.• Course management, creation, and maintenance• Provide support to all users related to the platform• Prepare Blackboard LMS concurrency reports and usability of tools. Show less

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  Sistema Universitario Ana G. Méndez

  Jan 2021 - now

  Manage implementation of effective and efficient operational, financial, and compliance activities to deliver projects in accordance with contractual obligations, company policies, standard operating procedures, guidelines, client rules, and regulations. Project management responsibilities include coordinating and completing projects on time within scope. Oversee all aspects of projects. Set deadlines, assign duties, and monitor and summarize project progress. Prepare reports for upper management regarding the status of projectsResponsibilities:*Responsible for Project management for online products in the Course Production Department.*Supervise project management, including coordination, scheduling, and quality monitoring to ensure timely project completion within scope.*Process implementation in the operation area, to manage the online course´s production and automatize processes*Manage data analytics and executive reports for the academy's board of directors*Manage contracting, contracts, budgets and payment processes.*Support for online courses for the different modalities and LMS. Show less Responsible for providing technical leadership in support of the school’s Learning Management Systems development, implementation, delivery, and maintenance of resources used for instructional functions and supporting the business project management responsibilities with an AGILE focus methodology:Responsibilities: * Support operations in learning management systems or software-related issues. * Support online, and ground courses through LMS. * Creation of templates for instructional designers * Development of academic databases for operational reporting. * Assist with quality assurance of online courses * Support course maintenance, content updates, and migrations from Bb and Canvas. * Support Vice-Chancellor, Executives, Director of Special Projects for analysis and reports * Manage Contracting, Budgets, and payment process * Manage course Schedules, Boards, and Dashboards * Supporting the Project management responsibilities including coordination for responsibilities setting timelines, and monitoring completion of projects on time within scope. Show less Responsible for providing technical leadership in support of the school’s learning management system Blackboard and CANVAS also in charge of the development, implementation, delivery, and maintenance of resources used for instructional functions:Responsabilities:* Support operations in learning management systems or software-related issues.* Analyze support case data to identify and prioritize root problems.* Configure LMS to support online, and ground templates* Creation of templates for instructional designers* Development of academic databases for operational reporting.* Assist with quality assurance of online courses* Support with requests of course maintenance, content updates, and the migration of templates from Bb and Canvas . Show less

  • Project Manager

    Sept 2022 - now

  • Product Support Specialist

    Feb 2022 - Sept 2022

  • LMS Support Specialist

    Jan 2021 - Jan 2022
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  EDUTECHLoft

  Mar 2024 - now

  Learning Management System Administrator and Project Manager

  Responsible for managing the LMS function, feature enhancement, integration, and innovation initiatives; collaborating along with cross-functional teams to ensure the LMS effectively and supports organizational learning objectives and responsible in charge of project management for innovation and enhancement efforts, driving continuous improvement in functionality and user experience.