Fernanda Silva

Experience

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  Banco do Brasil

  Jan 2009 - Jan 2010

  Internship Trainee

  ● Financial Literacy: Display an understanding of basic financial concepts, such as interest rates, loans, savings, and investments.● Communication Skills: Highlighted my proficiency in communicating effectively with both colleagues and customers.● Customer Service: ability to engaged with customers, address inquiries, and provide assistance in a courteous manner.● Computer Proficiency: familiarity with relevant software and tools, including Microsoft Office and banking applications.● Organizational Skills: Capability to kept track of multiple tasks and responsibilities. Show less

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  Applàuso Fiat Veiculos

  Jan 2009 - Jan 2010

  Administration Assistant

  ● Providing excellent support, assistance, and information to customers who are interested in purchasing or servicing vehicles.● Created a positive and seamless experience throughout the entire process of buying, leasing, or maintaining a vehicle.● After-Sales Support.

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  Santander Brasil

  Jan 2011 - Apr 2018

  ● Cultivating an in-depth understanding of the organization's offerings.● Establishing and nurturing robust connections with potential and current customers.● Exploring and pursuing novel avenues for business growth.● Recognizing clients' preferences and needs, and recommending appropriate solutions.● Conducting thorough consultations with clients, aiding them in making informed choices.● Introducing complementary products/services to clients and suggesting upgrades.● Swiftly and effectively addressing concerns and grievances.● Achieving sales and revenue objectives.● Ensure customer contentment through a dedicated and effective service. Show less ● Direct all operational aspects including distribution operations, customerservice, human resources, administration and sales● Assess local market conditions and identify current and prospective salesopportunities● Develop forecasts, financial objectives and business plans● Meet goals and metrics● Manage budget and allocate funds appropriately● Locate areas of improvement and propose corrective actions that meetchallenges and leverage growth opportunities● Share knowledge with other branches and headquarters on effectivepractices, competitive intelligence, business opportunities and needs● Address customer and employee satisfaction issues promptly● Adhere to high ethical standards, and comply with all regulations/applicablelaws● Network to improve the presence and reputation of the branch and company● Stay abreast of competing markets and provide reports on market movementand penetration Show less ● Managed transactions with customers using cash registers.● Scan goods and ensure pricing is accurate.● Collected payments whether in cash or credit.● Issue receipts, refunds, change or tickets.● Redeem stamps and coupons.● Cross-sell products and introduce new ones.● Resolved customer complaints, guide them and provide relevant information.● Greet customers when entering or leaving the store.● Maintain clean and tidy checkout areas.● Tracked transactions on balance sheets and report any discrepancies.● Bag, box or gift-wrap packages.● Handled merchandise returns and exchanges. Show less ● Kept up-to-date knowledge about bank products and services.● Developed innovative sales strategies to meet or exceed branch sales target.● Worked under the guidance of Bank Manager to achieve both individual andteam sales goals.● Build positive working relationships with existing customers and identify andcontact new customers.● Understand customer needs and accordingly recommended suitable bankproducts.● Maintain customer portfolio and developed customer outreach and retentionstrategies.● Made sales calls to customers and identify cross-sell opportunities.● Adhered to bank policies and procedures and follow federal and state laws.● Informed customers about investment options and advantages.● Advised customers about loans, interest amounts and mortgage options. Show less

  • Van Gogh Relationship Manager

    Mar 2016 - Apr 2018

  • Account Relationship Manager

    Nov 2014 - May 2016

  • Cashier Customer Service

    Jan 2012 - Nov 2014

  • Internship Trainee

    Jan 2011 - Jan 2012
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  KSG Catering, Brazen Head, Compass Group.

  Jan 2019 - Jan 2021

  Customer Service Representative

  ➤ Compass Group - Dublin | 02/2020 - 09/2021➤ Brazen Head – Dublin | 08/2019 - 02/2020➤ KSG Catering – Dublin | 05/2019 - 08/2019● Worked from home with different projects proposed by the company.● Participated in Rews Crews - Google project to assist employees in thenew protocol on COVID-19.● Kitchen Assistant - responsible for the preparation, cooking and presentationof foods prepared in order to satisfy and exceed the expectations of guests.● Adhered to the Safety, Health, and Welfare Policies and Procedures,including HACCP.● Preparations of various types of cookery● Application of food health and safety regulations● Ability to work as part of a team● Excellent customer service skills● Effective organizational skills● Manual dexterity and good hand-eye coordination to prepare food properly Show less

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  Tallaght University Hospital

  Sept 2022 - Apr 2023

  Catering Assistant

  ● Adhered to company quality constraints and industry best practices to ensureguest satisfaction.● Used kitchen equipment according to manufacturer's instructions andcompany safety protocols.● Utilized culinary and cutlery tools to prepare various foods for cooking or colddish presentations.● Cleaned and sanitized dishes and utensils, consistently keeping adequatesupplies on hand for expected customer loads.● Organized, arranged, and re-stocked various stations, including buffet, saladbar, and service areas. Show less

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  Infosys BPM

  Nov 2023 - now

  Financial Analyst