Abi Oosthuizen

Experience

• 

  MDH Digital

  Apr 2018 - Aug 2023

  - Identifying opportunities to adjust and revise work processes in order to increase efficiency.- Conducting daily meetings to ensure that staff is aware of looming deadlines.- Regularly tracking and updating project statuses.- Developing work schedules for various departments to ensure that projects and processes are on schedule.- Communicating potential problems to project teams and recommending solutions.- Creating timelines, instructions, and breakdowns for future projects.- Informing project teams of any updates and changes as and when they occur.- Website QA's Vis mindre - Responding to customer queries in a timely and accurate way, via phone, email or chat- Identifying customer needs and helping customers use specific features- Analyzing and reporting product malfunctions- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales and Marketing teams- Schedule artwork for the design team.- Website QA's- Creating mock up ideas for new/ existing websites- Approve artwork before it gets send to the client. Vis mindre - Design social media strategies to achieve marketing targets.- Manage, create and publish original, high quality content.- Administer all company social media accounts ensuring up-to-date content.- Liaise with writers and designers to ensure content is informative and appealing.- Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions)- Prepare weekly and monthly reports on web traffic and ROI.- Monitor SEO and user engagement and suggest content optimization.- Communicate with industry professionals via social media to create a strong network.- Train internal teams to integrate and maintain a cohesive social media strategy.- Stay up-to-date with new digital technologies and social media best practices. Vis mindre

  • Traffic Coordinator

    Jul 2022 - Aug 2023

  • Technical Support Agent

    Jun 2020 - Jun 2022

  • Social Media Strategist

    Jun 2018 - Jan 2020

  • Social Media Marketing Intern

    Apr 2018 - Jun 2018
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  R-E-D

  Jul 2023 - now

  Account Manager