Dr.Darshan Singh

Experience

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  Taj Hotels

  Jan 2010 - Jun 2010

  Industrial Training

  130 contemporary rooms and suites on 48562.3 Sq Mt of landscaped gardens are designed for discerning business and leisure travellers. Our fine dining restaurants rank amongst the best in the city, serving international cuisines as well as sumptuous thalis that celebrate the region’s soulful food culture, inspired by produce from the hotel’s own organic garden. Our fitness and spa facilities compliment global lifestyles even as a dedicated concierge service guides guests through the sepia-tinted narrow lanes of old Varanasi, heady with the fragrance of sandalwood and a wealth of architecture, art and textiles. True to the city’s timeless spirit, our 5 star hotel in Varanasi shifts gears from urbane luxury to spiritual epiphanies without missing a beat. Whether you’re conducting business over brunch, relaxing with a drink and a few laps in the swimming pool, shopping for exquisite brocade fresh off weavers’ looms or entranced by the light and sound extravaganza of the sandhya aarti (offer of prayers) at Dashashwamedh Ghat, your experience of ethereal Varanasi will be defined by the warmth and opulence at Taj Ganges. Show less

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  ITC Hotels

  Jun 2010 - Jun 2011

  Hotel Operations Training

  Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenanceLearn and understand the hotel's standard operating procedures and policiesEnsure guest satisfaction and handle guest complaints as neededAssist in hiring, training and supervising staffConduct regular inventory checks and order supplies as neededAssist in preparing financial reports and budgetsAttend meetings and training sessions as required.

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  The Orchid Hotel (C/O Kamat Hotel India Limited)

  Jul 2011 - Jun 2015

  Food and Beverage Executive

  Manage guest queries in a timely and efficient manner;Represent needs of the team;Ensure compliance of brand standards;Be environmentally aware;Assist Food and Beverage management with achieving financial targets;Assist Food and Beverage management with training and development of team members;Assist with annual and mid-year appraisals with team members under your responsibility;Supervise Food and Beverage Outlet operations;Communicate and delegate tasks to the team;Assist other departments wherever necessary and maintain good working relationships;Comply with hotel security, fire regulations and all health and safety legislation. Show less

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  Dana Beach Resort

  Jun 2015 - Jun 2017

  Assistant Banquet Manager

  Manages departmental inventories and assets including par levels and maintenance of equipment.Conducts monthly department meetings with the Banquet captains and associates.Maintains attendance log for banquet associates.Maintains and enforces established sanitation levels.Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.Schedules banquet service staff to forecast and service standards, while maximizing profits. Show less

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  Best Western Hotels & Resorts

  Jul 2017 - Oct 2019

  Food and Beverage Manager

  Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concernsLead F&B team by attracting, recruiting, training and appraising talented personnelEstablish targets, KPI’s, schedules, policies and proceduresProvide a two way communication and nurture an ownership environment with emphasis in motivation and teamworkComply with all health and safety regulationsReport on management regarding sales results and productivity. Show less

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  Ramada By Wyndham Manama City Centre

  Nov 2019 - Nov 2021

  Food and Beverage Manager

  1. To maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.2. To ensure that each profit centre (e.g. Outlet, Bar, Banquets golf club) is operated in line with maximizing profit while delivering on the brand promise.3. To ensure that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.4. To coordinate the preparation of the Annual Business Plan for Food and Beverage.5. To strategically analyze business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.6. To proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate.7. To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information8. To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.9. To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits in Outlets and Banquets. Show less

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  TSG Hotels and Resorts

  Dec 2021 - Jan 2024

  General Manager

  Lead all key property issues including capital projects, customer service, and refurbishment. Handling complaints, and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budget goals and set other short and long-term strategic goals for the property. Developing improvement actions, and carrying out cost savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotel’s business reports daily and make decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotel/resort revenue through innovative sales practices and yield management programs. Prepare a monthly financial report for the owners and stakeholders. Draw up plans and budgets (revenues, costs, etc.) for the owners. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Act as a final decision maker in hiring a key staff. Coordination with HOD’s for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads daily. Manage and develop the Hotel Executive team to ensure career progression and development. Show less

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  Kyriad India

  Mar 2024 - now

  General Manager

  1. Overall Hotel Management: - Oversee entire hotel operations, ensuring efficient and smooth functioning. - Implement and maintain high standards of quality, service, and hospitality.2. Leadership and Team Management: - Lead, motivate, and develop a high-performing team of department heads and staff. - Foster a positive work environment, encouraging collaboration and open communication.3. Strategic Planning and Decision Making: - Develop and implement business strategies to drive revenue growth, customer satisfaction, and market share. - Make informed decisions on hotel operations, finances, and resource allocation.4. Customer Satisfaction and Experience: - Ensure exceptional customer service, resolving guest complaints and feedback. 5. Financial Management: - Oversee budgeting, forecasting, and financial reporting, ensuring profitability and cost control. - Monitor and optimize revenue streams, including room sales, F&B, and other services.6. Sales and Marketing: - Develop and execute sales and marketing strategies to drive occupancy, revenue, and brand awareness.7. Quality Assurance and Compliance: - Ensure compliance with hotel policies, industry standards, and regulatory requirements. - Conduct regular quality audits and implement corrective actions as needed.8. Human Resources and Training: - Oversee recruitment, training, and development programs for staff. - Ensure compliance with labor laws, employee relations, and benefits administration.9. Facilities and Maintenance: - Manage hotel maintenance, repairs, and renovations, ensuring optimal asset condition. - Oversee safety and security protocols, ensuring a secure environment for guests and staff.10. Community Engagement and Social Responsibility:- Develop and implement initiatives to engage with the local community and promote social responsibility. Show less