Basel Ahmed

Experience

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  University of Juba

  Apr 2004 - Dec 2005

  Teacher Assistant

  Electrical and Telecommunications engineering

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  International Turnkey Systems - ITS

  Jun 2006 - Sept 2010

   Onsite Implementing and supporting customer care, CRM & billing system solutions in MTN Sudan. Requirements gathering between onsite stakeholders from different department, allocate resources and experts, delivering high quality & low-cost Projects, following up to close the Projects. Mediation Solutions, Supporting Nokia Siemens CDRs , Huawei CDRs and E///. Unix /SQL Scripting. Rating/Charging Solutions. Roaming Service Solutions. (TAP Files: Implementing- Testing – Business Development). Order Management Solutions. Account Management Solutions. Collection Management Solutions. Customer Care/ Service Calls Center Business Solutions. Database Upgrade and Re-creation Projects. Support Operations Through Java Applications Used in Customer Service. Provisioning and Stocks Management. TABS Platform, Security and Authorization to CS Application. EMM Project Implementation with Ericsson and Zain. Upgrade Roaming TAP file version to 3.11 and 3.12. Upgrading MSCS with Ericsson and Zain. IN Business & Billing Solutions Implantation. TABS User Managements.TABS Platform. APIs and Web Service solutions. DUP code for Ericsson EMM. Show less

  • Senior Technical Specialist

    Apr 2010 - Sept 2010

  • Senior Technical Specialist

    Oct 2009 - Mar 2010

  • Senior Technical Specialist

    Oct 2007 - Sept 2009

  • Technical Specialist

    Jun 2006 - Sept 2007
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  Huawei

  Oct 2010 - Jun 2016

  Functional Consultant

  I implementing and supporting CRM & billing system solutions in Zain KSA.  Requirement gathering between stakeholders from different departments, allocate resources and experts, delivering high quality & low-cost Projects, following up to close the Projects. Maintain configuration systems and secure source codes. Leading operation team to deliver best operations practice as per SLA /business KPIs/OLAs and managing/tracking incidents and problems. Maintain customer revenue from subscribers’ network usage. System analysis and solutions designer. Handling customer change requests for business changes; this includes: - Requirements gathering. - preparing Proposed Solutions and support required configurations management. - Product Delivery per customers' requirements. Huawei acquired ITS Telecom division in (11/2011) and I continued all my previous responsibilities performed in ITS mentioned below. Show less

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  Ericsson

  Jul 2016 - Dec 2020

   Implementing and supporting CRM & billing system Solutions in Zain KSA. - Operation of E/// CS – Postpaid/Prepaid solutions. Leading and Managing team - Incidents and Problems following up. Preparing KPIs and SLAs Dashboards and Reports. Ericsson acquired Huawei Telecom division in (10/2016) and I continued all my previous responsibilities performed in Huawei (mentioned below). Tracking for system changes and related problems/Incidents. Team Manager for CBIO solution (IT Operations Service. Delivery Management. Show less

  • Service Delivery Manager

    Aug 2020 - Dec 2020

  • Team Manager

    Jul 2016 - Jul 2020
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  Yuvo

  Jan 2021 - Oct 2021

  Managed Services Manager

   Responsible for managing and keeping contract SLA/OLA between Yuvo and Zain KSA covering technical and functional areas; BSS applications, infra-UNIX, DB, charging applications and BI reporting, new project operations team involving.

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  Salam Mobile

  Nov 2021 - now

   New Projects Marketing and Business Requirements stakeholder presenting E2E expert in BSS and add value to huge projects and changes in Salam Mobile. Main projects like SUBEX hyper sense and Oracle BSS system. Validate all business requirements with Oracle BSS projects. UAT and BAT key resource to give go or no go live with projects. Oracle deliveries quality check and system stress testing. Play as team leader for Oracle project - testing team. Play as main leader in business requirements gathering and validation across all on going projects. Taking responsibility for the accuracy and completeness of revenue streams by detecting revenue leakages and implementing preventative measures to mitigate these revenue leakages in line with the company group revenue assurance and fraud strategy. Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (new systems, CRs, new products roll-outs, etc.). Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition. Business assurance acts as a comprehensive, proactive data-eccentric assurance system that continuously protects and improves financial integrity, while enhancing business value, providing a competitive edge, and improving the customer experience. Maintain an in-depth understanding of industry trends relative to revenue assurance practices. Promote quality assurance for all processes impacting revenue. Show less  Partner with marketing, Engineering, IT ad Operations to design, develop and implement best practices to minimize revenue leakage. Perform regular reconciliations and analysis of revenue streams. Understand ad aggregate revenue assurance activities across the business and ensure they are working effectively. Monitor collection processes for accuracy. Reconcile activity between network elements and billing. Analyze data/reports to identify opportunities and areas for improvement. Define revenue assurance policies, procedures, reconciliations and KPIs. Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required. Develop key recovery metrics perform data manipulation and analysis using tools such as SQLs, UNIX , Alteryx …etc. Conduct comprehensive Revenue-IT audits to evaluate the effectiveness of internal controls, risk management processes, and compliance with regulatory requirements.  Identify, assess, and prioritize risks associated with IT systems and operations in terms of impact on revenue and customer experience, providing actionable recommendations for mitigation.  Collaborate with IT governance and other stakeholders to develop and implement risk management strategies and audit plans.  Prepare detailed audit reports and present findings to senior management, highlighting key risks and areas for improvement.  Monitor the implementation of audit recommendations and risk mitigation strategies to ensure timely and effective resolution.  Stay updated on industry best practices, emerging technologies, and regulatory changes affecting business and IT audit and risk management. Provide training and support to revenue assurance teams on audit processes and risk management frameworks. Show less

  • Revenue Assurance senior Manager

    Nov 2021 - now

  • Revenue Assurance senior Manager

    Nov 2021 - now