Olena Khymka

Experience

• 

  Zoom Support.

  Oct 2014 - Mar 2017

  • monitoring the team’s performance• handling complaints (from both staff and customers)• delegating tasks• assisting the team by performing the tasks with them• helping with training and development• completing paperwork • providing technical support via phone and chat• fixing customers computers and activating software• handling and resolving customer’s complaints• delivering sales scripts to persuade potential customers to purchase a service• best Worker of a Month recognition several times for exceeding job goals.

  • Customer Support Supervisor

    Dec 2016 - Mar 2017

  • Customer Support Agent

    Oct 2014 - Dec 2016
• 

  Mindy Support

  Jan 2018 - Feb 2019

  Team Lead

  • monitoring the team’s performance;• teaching and managing trainings for newcomers in the department;• collection, monitoring and analysis of key performance indicators of the assistants;• delegating tasks;• organization of work, training and selection of staff;• assisting the team by performing the tasks with them;• completing paperwork;•regular meetings with PM/ OM/Assistants about news or changes in the company / department / workflow.

• 

  Jooble

  Dec 2019 - May 2020

  Country Manager

  • partner support, ensuring partner satisfaction;• building new business partnerships in North America (Canada);• analyzing competitors' profiles and market research to look for more partnership opportunities;• email and LinkedIn outreach;• Zoom calls for presenting the partner programs;• partner support, ensuring partner satisfaction;• working with SEO tools;

• 

  Astound Digital

  Jun 2020 - now

  QA Engineer

  • analyzing product's requirements and specifications; • writing test cases;• functional and integration testing; • analyzing of test results and creating bug reports, • bug tracking; • crearting and maintaining test documentation;