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Michael Stine

Michael Stine

Senior Service Representative

Followers of Michael Stine291 followers
location of Michael StineKansas City, Kansas, United States

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  • Timeline

  • About me

    Operations Management Analyst II at VinSolutions

  • Education

    • Centriq Training

      2015 - 2015
      IT Administration

      Technical Competencies:- Installing, configuring and maintaining desktop hardware.- Creating and configuring Windows 8.1 and Server 2012 R2 virtual machines using Hyper-V. - Installing, configuring and managing DHCP, WINS, and DNS in a standalone and domain environment.- Managing domains using Active Directory and Group policy; configuring multi-domain trust relationships.- Utilizing Remote Tools; RRAS; VPN connections using tunneling protocols; RDC… Show more Technical Competencies:- Installing, configuring and maintaining desktop hardware.- Creating and configuring Windows 8.1 and Server 2012 R2 virtual machines using Hyper-V. - Installing, configuring and managing DHCP, WINS, and DNS in a standalone and domain environment.- Managing domains using Active Directory and Group policy; configuring multi-domain trust relationships.- Utilizing Remote Tools; RRAS; VPN connections using tunneling protocols; RDC and port management.- Configuring Cisco 2960 and 3550 switches and Cisco 2811 routers running 12.4 IOS.Soft Skills:- Business Communications for the IT Professional: Customer Service, Conflict Resolution, Problem Solving, Teamwork, Influence, and Communication Tactics, and Personal Finance for I.T. Professionals. Show less

    • Centriq Training

      2013 - 2013
      Application Developer in C# .NET Program

    • Kansas City Kansas Community College

      1998 - 2000
      Associate of Arts (A.A.) Journalism

      Activities and Societies: Phi Theta Kappa, Newspaper Graduated Magma Cum Laude

  • Experience

    • BMO Harris Bank

      Sept 2004 - Apr 2015
      Senior Service Representative

      • Addressed customer needs – advised and helped locate the right product.• Proficient in working with both consumer and business clients.• Managed and updated all required materials needed for branches compliance and annual audit.• Provided onsite training and mentoring to new hires as well as current employees.• Balanced and cleared general ledger account discrepancies.

    • Kansas Army National Guard

      Jul 2005 - Apr 2014
      Team Leader

      • Coach three soldiers and mentor them for mission oriented tasks.• Mentored young soldiers for further career progression.• Accountable for thousands of dollars of personal military gear as well as squad and platoon gear and equipment.• Execute training missions and sessions with team and platoon to maintain a constant state of readiness.

    • H&R Block

      Nov 2015 - Jan 2016
      Technical Support Specialist

    • VinSolutions

      Feb 2016 - now

      • Operations Management Analyst II

        Aug 2020 - now

      • Technical Support

        Feb 2016 - Aug 2020

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Michael Stine
      Centriq Champion Award - No Student Left Behind Centriq Training Oct 2015