Pavol Griger

Experience

• 

  Dell

  Jul 2005 - Nov 2013

  Customer Services Area Manager II- Leading a team of 120 FTE in the Technical Services support organization, handling in warranty, out of warranty and sales.Responsibilities include:- Responsible for call center operations - Seven European languages supported via 24/7 operations - Delivering on Margin generation within Out of warranty - Collaboration with Marketing team on event organization - Incentive program creation through allocated budget - Cross department collaboration to drive NPS, simplifications, cost reduction Show less

  • Customer Services Area Manager II , Central Europe

    Feb 2011 - Nov 2013

  • Service Manager Software support EMEA

    Aug 2009 - Jan 2011

  • Tech support Team Leader DACH region

    Jul 2007 - Jul 2009

  • Tech support Coach

    Jul 2006 - Jun 2007

  • Technical support specialist

    Jul 2005 - Jul 2006
• 

  Swiss Re

  Dec 2013 - now

  - Leading 4 Technical Accounting teams of 40 FTE, and the team supporting the Data management initiativeResponsibilities include:- Operational resource management (I developed the Technical Accounting Working Capacity Model)- Achieving operational KPIs, Data Quality goals and Productivity targets- Manage the creation of annual goals and target setting within Technical Accounting L&H GBS- Bringing focus to data quality and risk management activities- Identify and develop top talents- Driving the continuous improvement culture- Manage process simplification and automation - Lead various projects within TA organization (including EES, Transitions, WCM, and Premium validation)- Increasing the satisfaction of internal stakeholders and maintaining client relationships Show less

  • Unit Head L&H BM TA, Technical Accounting L&H CEMEA, Director

    Aug 2017 - now

  • Senior Operations Manager, Technical Accounting L&H EMEA & US

    Dec 2013 - now