Joshua Steele

Experience

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  The Wendy's Company

  Sept 2019 - Dec 2019

  Crew Member

  - Preparing food in a quick and regulated manner - Assisting with customers questions/concerns - Preparing and bagging meals according to customer specification - General maintenance of the facility

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  Family Dollar

  Mar 2020 - Jan 2021

  Assistant Manager

  - Handle store opening and closing - Working the cash register (Purchases, Returns, Exchanges) - Going to the bank for deposits/withdrawals - Stocking the shelves and rotating stock as needed - Unloading any deliveries (Truck, Totes, Etc.) - Resolving any customer issues - Assisting in the training of any new hires - Ensuring accurate signage across the store

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  Thompson Hospitality

  Feb 2021 - Apr 2021

  Crew Member

  • Loading truck deliveries to their designated space (Walk-ins, Freezers, Etc.)• Cleaning of kitchen equipment• Mopping and sweeping of the kitchen, walk-ins, and freezers• Assisting in food preparation• Other miscellaneous tasks

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  The Y (YMCA)

  Oct 2021 - Feb 2022

  Building Supervisor

  • Checking in guests/members• Providing in-person and telephone support for members/guests• Setting up equipment as needed• Ensuring safety/cleanliness of the facility• Resolving any issues as needed• Opening/closing the facility in the proper manner

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  West Virginia Junior College Charleston Campus

  Nov 2021 - Oct 2022

  IT Federal Work Study

  • Troubleshooting software/hardware issues on PCs, docking stations, printers, peripherals, and mobiledevices• Following up the troubleshooting by e-mailing the parties involved to document the work and stepstaken to complete it• Recording of serial numbers for a variety of technical equipment such as laptops, desktops, monitors,and docking stations• Running of CAT6 network cabling over the old and new sections of the facility to either replace oldcabling, or to establish new connections• Installing new CAT6 keystones in either previously established areas, or making new cutouts to supportthe facilities growing needs• In-depth setup of the new section of the facility ranging from running/replacing the cabling, creatingnew keystone cutouts for additional cabling, setup of laptop's, projectors, and accessories for the newfacility, replacement of ceiling tile in the area, heavy insulation removal, assembly of office stations, andconstruction of furniture to support the students/faculty• Providing support in-person, over the phone, and online for both faculty and members of the studentbody.• Administration tasks such as the setup of new accounts, resetting of passwords, assigning the properlicenses, and more.• Student and Faculty laptop support in the form of initial setup configuration, applying all the necessaryapplications, technical support for any damaged equipment/accessories, or troubleshooting accountissues (such as accounts being disabled)• Other assorted tasks as needed such as setting up for new student orientation, cleanup of the facility,assembly of office furniture/equipment, high school visits, etc. Show less

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  University of Charleston

  Oct 2022 - Nov 2022

  IT Extern

  • Assisting with the setup of desktops/laptops via initial configuration, account creation, applicationinstallation, patch deployment, and installation where needed• Providing help desk support in person/over the phone for both faculty and students in the areas ofprinter issues, password resets, equipment troubleshooting, and so on• Running network cabling where needed such as the dormitories, classrooms, lab areas, etc.• Providing support for AV systems in the form of projector setup/installation, adjusting the lighting,microphone setup, and quality checks• Setup of network components/peripherals such as installation and adjustment of new cameras or APs• Setting up/adjusting laptop carts with needed parts/accessories to meet the needs of the specificfaculty/student/client• Working with students/faculty in the VR lab to help ensure everybody can properly use it, and providingassistance as required• Other manual labor tasks when needed such as furniture assembly, adjustment of cameras, or removalof old equipment Show less

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  TEKsystems

  Apr 2023 - Mar 2024

  PC Technician

  • Providing in-person/over the phone/remote troubleshooting capabilities• Imaging/setup of new or refurbished PC/Laptops/Tablets• Troubleshooting a variety of different printers (laser, inkjet, thermal) and applying whatever is needed(new toner, calibration, drivers, or network/USB setup)• Using DHCP to reserve/adjust reservations for different devices• Office/Department moves including moving new/old equipment, providing proper cable management,upgrading any older/broken equipment, and working with department heads/end users to ensure thateverything works as intended• Software installation ranging from inner network applications, to dealing with vendors as needed• Hardware setup/installation of new devices/accessories such as PCs, monitors, speakers, headsets,printers, and more• Familiarity with the Service-Now ticketing system for creating tickets, requests, KB articles, & properresolution notes• Checking network ports for functionality/proper VLAN placement• Assisting users in creating new tickets as needed, and properly guiding them with making requestsfor new equipment• Assisting networking, domain administration, application, and other teams as needed for certainprojects/tickets• Windows 10 troubleshooting ranging from network setup, printer setup, software error resolution, databackup, & more as needed• Utilizing AD as needed for password resets, group adds, proper OU placements, and team lookup• Proper disposal of any old electronics, and removal of HDD's, SSD's, or M.2 drives as needed• Working with vendors to troubleshoot, repair, replace, or modify any equipment/software• Rounding of certain departments to check for any potential issues before tickets need to be madefor them• Research into potential issues, to be ready to deal with them if they are close to occurring• Or alternatively research into current long standing issues, to see if we can finally come up with aresolution Show less

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  Putnam County Bank

  Jun 2024 - now

  IT Assistant