Jas Dhillon

Experience

• 

  General Convenience Store

  Jul 2008 - Jul 2011

  Customer Assistant

  Communicated with customers and wholesalers.Managed stock control and product rotation.Organised merchandise and pricing.

• 

  United Footwear

  Sept 2011 - Jan 2014

  Assistant Manager

  Organised warehouse stock and delivers.Prepared photographs of products for the online store, whilst managing online and in-store orders.Designed various shop window displays and website designs.

• 

  Tesco

  Nov 2013 - Feb 2019

  Customer Assistant and Shift Runner

  Providing friendly and high-quality customer service.Operating tills and kiosk areas.Organising break rotas, training of new staff and delegating tasks.Providing training on company policies, procedures, and processes.Rotating and reviewing stock.Preparing daily routines and end-of-day figures.Managing closure of the store.

• 

  Cambridge University Press & Assessment

  Dec 2018 - now

  •Leading initiatives including thirdy-party technology acquisition and new product discovery. •Engaging stakeholders, from senior to peer level, to achieve shared goals, aligning on expectations and delivering milestones.•Facilitating large meetings to ensure collaboration throughout all project lifecycle stages.•Leading project and technical workshops to gather requirements for product development•Management of all aspects of the project including planning, resources, risk assessment, change and appropriate controls and mitigation in place,•Building business cases for the transformation, strategic and tactical development of digital services and their impact on business change.•Reporting effectively to stakeholders on progress, escalating necessary risks/issues and offering recommendations based on insights to support decision making.•Creating best practice artefacts to ensure decisions, actions and information are documented to ensure project and BAU success. •Management of third-party vendor onboarding, vetting and negotiations. Show less Liaising with external stakeholders to attend annual events.Establishing and maintaining effective contacts and rapport between my own team and colleagues across the organisation.Assisting senior management and directors with complex calendar management, meetings and additional support when and where needed.Providing coordination, communications and being a point of contact for the directorate.Approving expenses and tracking budgets.Using design software to design documents, amend products and proofread to comply with the companies standards.Organising commissioned work.Booking meetings, events and conferences with internal and external stakeholders, ensuring clear and effective communication between all, including travel. Hosting, moderating and presenting at meetings.Previous co-chair of staff network and advocate of mental health at work. Taking professional, clear and concise minutes and notes. Conduct focus groups and recruiting of external consultants. Contiuous process improvement. Show less

  • Assistant Business Change Manager

    Jun 2023 - now

  • Digital Services Project Manager

    Jun 2022 - Jun 2023

  • Product Administrator

    Feb 2019 - Jun 2022

  • CPD Event Officer

    Dec 2018 - Mar 2019