
Carla Mateus
Contect center operator

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About me
Technical Analyst (Stabilities Sector )
Education

Universidade Lusófona de Humanidades e Tecnologias
2007 - 2010Biotechnology Engineering Biotechnology final grade 15Training in microbiology, biochemistry and genetic engineering.

Instituto Superior Técnico
2010 - 2012Master's Biotechnology final grade 16Training in specific areas of advanced training in multidisciplinary fields of science and biological and chemical technologies, targeting applications in fermentation industries, pharmaceutical and agri-food, chemical industry, and in the biomedical and environmental areas. Thesis: Study of bioremediation strategies for soils contaminated with s-triazine herbicides: The bioaugmentation bacteria Pseudomonas sp. ADP and Arthrobacter aurescens TC1 compared - grade 18
Experience

Reditus
Mar 2013 - Aug 2013Contect center operatorTelephone customer service for clients of health insurance company Médis, for referral queries or clarifications about refunds, premiums, coverage of their insurance police, of the network providers and pre-authorizations.

Hikma Farmacêutica (Portugal), S.A.
Sept 2013 - Nov 2013Trainee in the quality department – complianceDrafting of annual production reports relating to the various compounds produced in its possible dosages for the European market, check documentation: to allow changes in documentation (relating to reports, records batches, variance notices, protocols); archive management.

PT Sales
Feb 2014 - Oct 2014Operator of contact centerInbound telephonic customer service for clients with home telecommunications service Meo – retention services for private customers.

Universidade do Minho
Nov 2014 - Dec 2015Research assistantWorked in the project Oil-less (Microbial processes for bioremediation of in situ contaminated soils with long chain hydrocarbons using a consortium of microorganisms in soil) a project centered around the removal of alkanes present in soil using anaerobic processes. In particular the set-up, testing and monitoring of batches bottles and soil columns assays that ran continuously for several months. During this time also helped to organize a conference and workshop dedicated to the study subject.
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Wageningen UR (University & Research centre)
Oct 2015 - Oct 2015Freelance TranslatorTranslating Portuguese-English and vice-versa face to face interviews conducted by students completing their "European Workshop Environmental Sciences and Management" curse to various government institutions and also diverse documents for the same project - a consulting project done for Quercus about the blue and green infrastructure in Braga.

ITQB-UNL
Jul 2016 - Sept 2019Research AssistantProject based on a circular economy. With principal focus being on the synthesis of new metal nanoparticles obtained from wastes. Namely platinum nanoparticles using aerobic and anaerobic bacteria has physical support, that were then used in catalytically tested on the removal of various pharmaceutical compounds. Removal of metal or pharmaceuticals followed by UV or HPLC, respectively. During this time also helped in the organization of a conference cycle.

Bluepharma
Oct 2019 - nowStabilities Sector AssistantAccomplished in HPLC analysis of finished product, in the form of tablets and capsules. Varying from confirmation of API content to impurities, analysis and reporting of results. All in accordance with GMP practices.
Licenses & Certifications

Occupational health and safety technician
Autoridade para as condicoes do trabalho
Pedagogical Skills Certificate
IEFP
Languages
- enEnglish
- poPortuguese
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