Michael Saffan

Experience

• 

  Apple

  Jan 2008 - Jan 2010

  Mac Genius
• 

  HMV Retail Ltd

  Nov 2011 - Jan 2012

  Sales Associate

  Technology department sales and serviceGames department salesOrganizing and maintaining store visuals

• 

  Self-Employed Dog Walker

  Aug 2012 - Mar 2013

  Dog Walker

  Walking, and care of dogs around North, Central and East LondonCat and dog sitting

• 

  Apple

  Mar 2013 - Oct 2015

  Mac Genius

  Providing friendly hands on technical support and advice to Apple customers at one if its largest and busiest flagship stores.Apple Certified Macintosh Technician (ACMT).Troubleshoot and repair Apple hardware and software products.Data recovery, backup and migration.Manage all aspects of repair work flow, case and service part management to adhere to strict deadlines.Provide technical support for in-store systems.Mentored newer technicians by shadowing, reverse shadowing, and carrying out plans to maximize strengths and improve technical skills.Identified opportunities within the Genius team and provided strategies to improve overall team performance.Note* You see this position twice as I left Apple (and the USA) in 2010 to pursue further study in the UK then returned in 2012 (still in the UK). Show less

• 

  Pentland Brands

  Nov 2015 - now

  Digital Asset Management - Adobe Experience Manager (AEM)-Investigated and helped implement AEM as our DAM tool-Migrated business on to AEM from various different platforms or local drives-Dynamic Media/Scene7 and Brand Portal set up and managemenet-Continuous improvement in code changes, CRXDE, OSGi, and touchUI-Permissions, users, and groups management-Technical support of AEM in BAU-Partnered with 3rd party developers to build tools and integrations between different platforms (PIM, E-Comms, B2B)-SSO and Identity management-Vendor contract and relationship managementAdobe Creative Cloud and Acrobat-Deployment and management of Adobe Creative Cloud and Acrobat Suites-BAU Support-Upgrade management-Building of JAMF policies to deliver Adobe tools to Macs around the business-SSO and Identity management-Vendor contract and relationship managementFonts-Management of Monotype Fonts (formerly Mosaic) tool-Implementation of platform in business-Font delivery to internal and external partners-Font Explorer X Pro (FEX) managementMacs-Escalation and support as in previous role-JAMF and mac server management-Implementing JAMF move to JAMF Cloud Show less Mac and Mobile* Use JAMF Pro to create, deliver, and manage DEP/VPP policies, packages, and configuration profiles to our Mac estate, Apple TV Estate, and digital signage iPads.* Build and use MDM platform using Microsoft Intune (and previously Airwatch) to manage 400 Corporate iPhones and an additional 1000+ BYOD devices.* Support an environment of over 2000 users globally and 250+ (and increasing) Macs.* Script through Bash and Python for bespoke solutions and automations.* Building, maintaining, and designing Mac OSX architecture within the existing AD structure.* 1st to 3rd line Mac and Mobile support, remote or in person.* User and permission management through Active Directory linked with Macs through NoMAD.* Build, back up, and maintain creative asset archives on Mac OS Servers.* Created and delivered training for fleet of iPhones we introduced to the business.Creative Cloud Administrator* Build and manage an enterprise level Adobe Creative Cloud environment integrating it with the existing AD structure using the user sync tool.* Build, manage, and support SSO integration through ADFS and Adobe’s systems.* Support Creative Cloud technical issues with desktop and mobile apps on both Mac and PC.* Manage and maintain relationship between Adobe and the creative community within the business.* Bring Adobe in to to help improve ways of working.General* Main point of IT contact for key stakeholders in our Creative Teams* Maintain relationships between IT and key stakeholders through regular engagement and meetings* Executive contact and support* Deliver training to internal IT support* Deliver training and inductions to users across the business to use and become self-sufficient in multiple platforms* Project work across all technology related areas in the business, currently working on introducing DAM/PIM.* User administration, maintenance and support of our BOX state* Font administration and delivery through Font ExplorerX Pro Show less

  • Senior Technical Analyst Digital Martech and Creative

    May 2019 - now

  • Senior Technical Analyst Apple Mac and iPhone

    Jan 2018 - now

  • Infrastructure Analyst

    Nov 2015 - Jan 2018