Kyle Blackwood

Experience

• 

  Waterstones

  Sept 2007 - Dec 2010

  Bookseller

  - First and foremost provide excellent customer service.- Friendly and professional at all times to deliver genuine customer service, face to face and over the phone, whether helping a customer choose a new book, or a special gift.- Contribute to creating enticing and vibrant bookshops. - Creating inspiring displays to helping out at our special events by showing outstanding initiative.

• 

  Bose Corporation

  Sept 2011 - Dec 2015

  Demonstration Specialist

  - Participate in the day-to-day operations of a retail store in order to meet objectives in various jobs such as sales associate and department manager. - Maximise performance, profitability, efficiency and sales of the store. - Plan selling space to achieve optimum profitability. - Maintain sales records for inventory control Ensures that standards for pre- and after-sales customer service are implemented.- Became keyhlolder and duty manager while working part-time.

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  CHRISTLETON HIGH SCHOOL

  Jan 2016 - Jul 2017

  Secondary School Teacher

  Teacher of Religious Studies at an OFSTED Outstanding school. The role involves:- Creating and delivering high impact lessons to children aged 11- 18- Ensuring that every child is given the opportunity to succeed through differentiation and other strategies- Communicating internally with other departments to ensure whole-school policy is maintained- Creating articles for school publication 'The Swan'- Continuous professional development in education and interpersonal skills Show less

• 

  StepChange Debt Charity

  Oct 2017 - Jul 2018

  Debt Advisor

  - Effectively providing tailored debt advice to clients from England and Wales by gathering, analysing, and validating the information provided by the clients- Listening to client concerns over the solutions offered and negotiating the best solution to rid them of their problem debt- Maintaining accurate client details while conforming to DPA standards- Adhering to FCA guidelines and making relevant 3rd party complaints on the clients behalf where applicable

• 

  Cheshire & Wirral Partnership NHS Foundation Trust

  Aug 2018 - now

  - Ensuring all staff within the Trust are able to safely use health and Electronic Patient Care Records (CareNotes, EMiS) and other IT software suchas MS Office, Virtual Academy, and AttendAnywhere based on operational requirements of the Trust by providing a continuous and comprehensivetraining service.- Actively engage in the design and improvement of end user training modules including classroom led teaching, departmental training, coaching ande-learning.- Developing a Training Needs Analysis (TNA) against skillset requirements for clinical and non-clinical staff and agree action plans to addressidentified skills gaps.- Work closely with the Business Support Manager to improve effectiveness of course booking, administrative arrangements and delivery method oftraining to ensure the best possible experience for learners.- Developing and producing supporting user guides and promotional material to ensure safe and efficient use of EPR systems- Tailored support to staff upon roll out of new IT equipment including new software and ways of working such as iPads and Yoga devices- Having completed the QI Expert training for the Trust, I have the additional role of supporting a variety of QI projects on an ad-hoc basis - thesehave included "Improving Data Quality", "Red2Green", and "Creating Digital Training for the COVID-19 Period" Show less - Establish and maintain effective tracking management process for multiple projects- Working autonomously to provide Project Support to Service Improvement Managers including development of project plans using Project Vison- Develop protocols, guidance and tools for the project office allowing Service Improvement Managers to apply a consistent approach to delivery of projects- Ensure that appropriate support and coordination of internal clinical networks is provided in partnership with Clinical Directors and Service Improvement Managers- Disseminate NICE guideline publications and provide support in measuring and monitoring compliance- Review clinical outcome data at ward and team level to identify outliers and any potential areas to evaluate/undertake improvement projects- Coordinate Advancing Quality submissions- Support colleagues across the wider Trust in using tools developed by the Service Improvement Team - Manage the Innovation Competition and associated communications- Manage Intellectual Property and Copyright Registers- Promote and communicate AQuA training opportunities and information as released- Development of the intranet pages on behalf of Effective Services Team- Single point of contact for project support queries, and offer solutions to project delivery issues- Provide cross-cover for the Business and Contracts Project Officer as required Show less

  • Transformation Manager (AfC Band 8a)

    Mar 2021 - now

  • IT Trainer - Secondment (AfC Band 6)

    Jul 2019 - Mar 2021

  • Transformation Project Officer (AfC Band 4)

    Aug 2018 - Jul 2019