Stefani Miller

Experience

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  Indianapolis Motor Speedway

  May 2001 - May 2002

  Marketing Intern
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  Reebok

  Jun 2002 - Dec 2003

  Sales Coordinator

  Managed fulfillment and export of goods for Reebok’s International Accounts and organized buys and overall operation of elite concept stores, including supervision of re-ordering and loss prevention system. Additionally executed closeout sales over multiple accounts and managed promotional budget for the Indy Racing League and Andretti Green Racing sponsorship, entailing all spectrums of the sponsorship agreement as well as reconciliation of budget post-exhaustion.

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  Wilson Sporting Goods

  Dec 2003 - May 2010

  Manage process & system enhancements by facilitating communication between IT and business to identify processes that require improvement, prioritize projects so they are in-line with business importance, and lead procedural development so that efficiencies and cost savings are maximized. Led SAP implementation efforts from a business perspective including collecting business requirements, communicating requirements to IT personnel to ensure SAP modules were developed to meet business needs, developing timelines to ensure successful go-live and all other correspondence surrounding assigned SAP modules. SAP modules of focus: Master Data, Plan to Procure, and Procure to Pay. Executed exceptional account management, sales forecasting and replenishment analysis for The Sports Authority and Target accounts. Proactively used point of sale data from key accounts to create business plans, identify trends in all product categories and develop sales and ship forecasts by SKU. Managed all aspects of order fulfillment and customer service for major retailers, including analysis and proposal of production schedules to ensure efficient inventory management, compilation and consideration of point of sale data to manage customer replenishment and assisting in lean inventory management.

  • Global Supply Chain & Operations Manager

    Jun 2007 - May 2010

  • SAP Implementation Business Owner

    Dec 2005 - Jun 2007

  • Retail Sales Analyst

    Oct 2004 - Dec 2005

  • Retail Service Specialist

    Dec 2003 - Oct 2004
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  Apple

  Jun 2010 - now

  Oversight and worldwide management of: - AppleCare Product Systems Readiness - HW Service Part Strategy Readiness - Apple Refurb Systems Readiness - AppleCare Channel Platforms - Service Manufacturing Systems - API Integration Services Oversight and management of the Worldwide AppleCare Product Data Management and Global Service Part Strategy Readiness teams. Responsible for leading a global team across all Apple product lines to ensure development of Service Parts, Bills of Material and overall systems structure in support of AppleCare Service Operations, Supply Chain Planning, and Procurement. The team manages the AppleCare service parts strategy readiness process and tasks for new products prior to introduction/announcement as well as for sustaining product changes to service strategy. Responsible for leading and developing a global AppleCare Product Data Management team which configures and implements Worldwide Product Data across a complex systems landscape including numerous system interfaces within the Global Service Supply Chain. Responsible for seamless, rapid and global implementation of materials, BOMs, and product data supporting AppleCare service business strategies and supply chain requirements. Additionally, supported global service master data setup for Apple’s products throughout the product lifecycle.

  • Senior Manager, WW Service Systems Landscape

    May 2022 - now

  • Senior Manager, WW Service Systems Readiness

    May 2015 - May 2022

  • Manager, Global Service Parts Strategy Readiness

    Nov 2013 - May 2015

  • Manager, AppleCare Product Data Management

    Oct 2011 - Nov 2013

  • AppleCare Product Data Analyst

    Jun 2010 - Oct 2011