Scott Hebert

Experience

• 

  PSCU

  Dec 2001 - Sept 2005

  Promoted to Customer Service Lead on Help Desk for all products and services offered by company in dailycall center operations.Used resources and knowledge of products to quickly and effectively resolve escalated customer issues.Completed various assigned tasks and projects in a timely manner.Contributed to increased productivity through proficiency with new products, developing concise instructionsand training fellow coworkers.Instrumental in improving and updating the procedural database used by all contact center representatives.Assisted with representatives’ phone skill development. Show less Recruited to provide top-notch service to both internal and external customers.Promoted to third tier position to service inbound telephone inquiries specifically related to newly developedproducts and services such as online banking and bill payment.Selected to coach and mentor fellow representatives that were promoted to third tier positions.Achieved ideal quality and handle-time scores on all monthly phone monitors throughout tenure.Received Customer Service awards for outstanding track record of positive customer feedback. Show less

  • Customer Service Lead

    Oct 2004 - Sept 2005

  • Customer Service Representative

    Dec 2001 - Oct 2004
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  Promove

  Mar 2006 - Sept 2012

  Senior Account Manager AR

  Account management and collections for over 500 communities in various markets requiring fine attention to detail, excellent communication and organizational skills, and multi-tasking.Responsible for maintaining an acceptable aged account balance on all customers via phone, email and fax; researching and resolving invoice errors; and maintaining customer relationships between corporate and sales staff.Expert at preparing reports and spreadsheets weekly for management use; go-to person for research on system/invoice issues with quick response; and processUtilized as department training lead for new Accounting staff members.Additional responsibilities include manual entries on the sales journal, uploading invoices into accounting system, reconciling sales staff leases and assisting in processing payroll. Show less

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  URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

  Oct 2012 - Jun 2021

  Process a high volume of vendor invoices and other accounts payable documents in an accurate and timely manner in accordance with company policy and guidelines. Respond to vendor queries and resolve issues in a timely manner. Communicate any unresolved issues to supervisory personnel on a timely basis. Maintain accurate records and filing systems consistent with legal and regulatory requirements.

  • Regional Facilities Coordinator

    Dec 2016 - Jun 2021

  • Accounts Payable Representative

    Oct 2012 - Dec 2016
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  Therapy Brands

  Jun 2021 - now

  • Accounts Receivable Manager

    Apr 2024 - now

  • Accounts Receivable Lead

    Jun 2021 - Apr 2024