Kate Nguyen

Experience

• 

  Madewell

  May 2018 - Mar 2020

  Fashion Stylist

  • Created compelling outfit designs that exceeded client expectations and resulted in higher sales per transaction on average.

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  Motion Picture Industry Pension & Health Plans

  Jun 2018 - Aug 2018

  Medical Review Intern

  • Organized company provider's information and created support system to decrease workload and increase productivity of account managers.• Collaborated with project manager to develop wellness programs targeted towards specific groups and areas of wellness.

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  CSUN Institute of Community Health and Wellbeing

  Sept 2018 - Nov 2018

  Public Health Intern

  • Developed written media for events and collaborations.• Assisted in research for data processing operations within county-wide research projects.

• 

  Parsley Health

  Oct 2019 - Jul 2023

  •Managed and mentored a team of 30 + Nurses, Care Managers, and Care Coordinators to support the clinical team including workforce planning, hiring, onboarding, and coaching.• Analyzed clinical team data through Looker, identifying optimum KPIs and areas of inefficiency. Deployed actionable staffing and structural solutions alongside standardized team metrics to enhance operational effectiveness.• Led operational meeting to ensure business SLA's were met through development and implementation of clinical operational workflows, trainings, SOP's, and projects for clinical and care teams.• Managed and resolve complex escalated situations and issues from the care delivery team and members.• Directly supported Senior Director of Care Management to align on care delivery team strategy and operations.• Partnered cross-functionally with Membership Experience, Lab and Insurance Operations, Data, Product, and Sales to gather feedback, iterate on processes, and develop scalable tech solutions.• Increased the network of Care Managers by 20%, onboarded 30+ new Care Managers, and improved Care Metrics and Quality Indicators (QIs) by 27%. Show less •Decreased by 53% provider time spent messaging members, reviewing lab results, and preparing for visits.• Boosted efficiency of Senior Clinician with the largest panel size (500 patients) in the company through consistent and committed support, resulting in a 25% increase in panel size over a six month period.• Key contributor in piloting and implementing a new dedicated admin structure across the entire practice to drive efficiency and improve quality, resulting in a 23% increase in administrative time across the provider team.• Led onboarding, training, and developing new hires through shadowing, SOP creation, and meetings.• Collaborated with Operations Management, Membership Experience, Engineering and Product Design, and Clinical teams to optimize product offerings and improve the overall member experience through automation initiatives and enhanced user experience. Show less

  • Clinical Operations Manager

    Jan 2021 - Jul 2023

  • Care Manager

    Nov 2020 - Jan 2022

  • Clinical Operations Coordinator

    Oct 2019 - Nov 2020
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  GLG

  Apr 2024 - now

  Senior Client Solutions Associate- Healthcare