Dipanjali Chatterjee

Experience

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  Wizard E Marketing Pvt. Ltd.

  Jun 2014 - May 2015

  Customer Care Executive

  1. Communicate with the UK & US clients, answer Customer questions through Phone and Email.2. Managed high volume outbound & inbound calls from prospective clients and oversee complicated and unresolved issues from less experienced personnel.3. Participate in implementation and improvement of initiatives associated with customer service and establish standards for best customer support practices.

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  Tranistics Data Technologies Pvt. Ltd.

  May 2015 - Dec 2018

  Implementation Project Associate

  1. Implementing Global Projects (specially APAC, EMEA, Australia) and ensuring their efficient implementation within the agreed terms of the project.2. Constant oversight of the project to ensure activities are being performed, collecting data to analyze performance, analyze & validate data, make suggested corrections if required and prepare reports.3. Assisting the project managers and collaborating closely with them in order to plan the execution of the projects.4. Managing Day-to-Day duties of Project Administrator.Create analytical reports and provide necessary insights.5. Being Trainer & Focal for providing presentations;offered process training to the respective stakeholders and manage the entire On-Boarding process. Show less

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  IConcept Contact Solutions

  Nov 2019 - May 2020

  Project Coordinator & Business Analyst

  1. Conduct day-to-day project coordination, planning, and implementation across teams and maintaining project schedules, work hours.2. Analyzing the project data, validating them and documenting them for future use.3. Formulating Software Requirement Specifications, as per client recommendation.4. Sending daily Timesheet reports of each project resource to the management and assigning task to the resource and also tracking them.5. Organizing, attending and participating in stakeholder's meetings and determining the project changes. Also distributing the Minutes of Meeting to the project team members and ensuring projects adhere to frameworks and all the documentation is maintained appropriately.6. Developing and presenting training program and conducting formal training sessions on the software.7. Defining business requirements and reporting them back to stakeholders Show less

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  Fusion Informatics Limited

  Feb 2021 - Feb 2022

  IT Project Manager

  1. Developing project plans, identifying goals and ensuring that all the projects are delivered on time and within scope.2. Documenting the Sprint plan document for the development purpose and also update it accordingly from time to time.3. Give application demo to the client and do internal KT with the developers for the starting of the development process.4. Providing UX walkthrough to the client, take their feedback and proceed accordingly.5. Coordinating with the designer team for the UI.6. Sending weekly reports to clients on the project progress and issues.7. Maintaining project management tool for the tracking of the developers task and performance specifically to analyze the successful completion of short and long-term goals.8. Reporting and escalating to management as needed.9. Create and maintain comprehensive project documentation. Show less

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  Astralinx Inc

  Jan 2022 - Sept 2024

  Associate Project Manager & Scrum master

  1. Allocating Resources2. Following up with the tasks3. Trackers follow up4. Sending weekly reports5. Checking on monthly billing6. Onsite coordinator follow up7. Scheduling meetings as needed8. Operations follow up9. Managing Jira10. Scrum calls with team on project update11. Business requirement gatherings

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  Timesys LLC

  Sept 2024 - now

  Project Manager