Jackie Freakes

Experience

• 

  Compaq computers ltd

  Jan 1995 - Dec 2001

  Senior Credit Controller

  Here I was promoted to senior credit controller and looked after very high volume, high value customers. I received some outstanding results in debt collection in this role.

• 

  Touchstone exhibitions and conferences ltd

  Jan 2002 - Nov 2008

  Credit Control Manager

  In charge of high volume debtors relating to the Exhibition and conferences sector.I was responsible for making sure all debt was collected before events took place.

• 

  Touchstone Recruitment Limited

  Oct 2009 - Feb 2012

  Office administration & Finance Manager

  My role here was to handle all office administration, run staff and client payroll through Sage, manage the credit control. register candidates. Put candidates forward for Temporary assignments.

• 

  YMU

  Mar 2012 - Aug 2017

  • Running a busy reception • Answering and directing incoming calls, taking messages & forwarding on where appropriate• Meet and greet artists & Visitors offering refreshments• Manage the meeting room diaries on outlook, booking meetings and conference calls• Manage the incoming and outgoing post / using Franking machine• Arrange Taxi’s and Couriers• Taking in and distributing high volumes of deliveries for staff and artists• Make sure the main reception area, Meeting rooms & Kitchen areas are clean and presentable at all times• Weekly Stationary ordering• Weekly Grocery ordering• Organising Friday drinks • All office administration relating to the building re suppliers / builders etc.• Ad hoc administration given by members of staff which varies each day• Reported in to Group office manager• Weekly / Monthly tap flushing tests• Weekly First aid stock control• Fire marshal checks• Organise Gardner, plumbers, builders & any onsite maintenance• DSE checks• Annual Pat testing• Manage onsite maintenance person• Any other ad hoc duties• Helping with office relocation• Supporting the Director of Entertainment and Head of Ideation with varied business and private affairs • Managing a busy diary for both the Director of Entertainment and Head of Ideation; making appointments and ensuring that they are well prepared for meetings. • Arranging travel and accommodation (UK and International) • Handling presentations and documents, many of which are of a highly confidential nature. • Dealing with incoming email and post and where appropriate, corresponding on behalf of the Director of Entertainment and Head of Ideation • Extensive organisation of internal meetings. Tracking of acceptances and declines for internal meetings and taking necessary follow up steps Show less Responsible for our high profile artists income, making sure they were paid for the work they did. Cross checking that their personal appearances had been booked on, artist billing run daily and payment received in and allocated. Liaise with the artist managers and artists themselves to resolve any queries. Make sure royalties were collected and paid out. Processing monthly payment runs to the artists and providing all relating remits to them and their accountants. This role required complete client confidentiality. Show less

  • Receptionist & PA with office management

    Mar 2015 - Aug 2017

  • Client Income Manager

    Mar 2012 - Mar 2015
• 

  PK Group

  Nov 2017 - Feb 2019

  Office Assistant

  Front of houseType up and create account packs for accountantsCredit controlOffice managementI left this role as my mum passed away in Jab 2019 so I needed time to get over that.

• 

  YMU Group

  Feb 2019 - Apr 2019

  Client accounts administrator

  I was approached by YMU to return on a temporary basis to help resolve the backlog of unpaid invoices.This involved looking into why each invoice had not been paid and resolving the issue internally and externally.I managed to successfully clean up the ledger which resulted in the artists being paid for their work.

• 

  Upgrade Pack

  Sept 2019 - Feb 2021

  Reception & Office Manager

  Initially started as front of house but quickly became jointly responsible for office management alongside the facilities manager.Meet and greet, answer phone, office admin, stationary and food orders, handle any repairs, arranging office socials.alongside this role I was also asked to help out with accounts payable given my past experience.This was a start up company which was trying to launch when covid hit. Unfortunately this wasn’t successful and the whole team were made redundant.

• 

  Majestic fitness

  Apr 2021 - Jul 2021

  Gym and membership manager

  This was only ever a short term role to help this start up company with all their admin processes.I helped create all areas of admin from HR processes, hiring, front desk, selling memberships, responsible for all the employees, obtaining all legal documents, I also helped implement their health and safety procedures.

• 

  Savills

  Nov 2021 - Aug 2022

  Banking Administrator

  Allocating cash for the whole of the UK lettings division and paying out to the relevant Landlords. Cash allocating, billing, run debt reports; query resolution, meetings with senior management teams.I left this role as I felt I wasn’t utilising my Broad range of skills.

• 

  Stopgap - Marketing, Digital & Creative Recruitment

  Oct 2022 - Nov 2024

  Credit Control Manager

  Solely responsible for the companies cash collections, daily billing, cash allocation, month-end close, query resolution, obtaining purchase orders, aged debt reports, credit checks, setting up new clients, chasing clients via email and phone, sending statements, liaising with internal and external staff at all levels. In my time here I hit all my monthly cash targets, built up a fantastic relationships with clients and reduced the debtors significantly. My role was made redundant due to a decline in the Marketing recruitment industry, which equaled a decline in billing and available collections. Show less

• 

  Bandai UK Ltd

  Apr 2025 - now

  Credit Controller