Eduardo Hopner Pereira

Experience

• 

  INFRAERO

  Sept 2011 - Mar 2013

  Intern
• 

  WEG

  Feb 2014 - Jul 2014

  Intern

  Contract Management - International Sales Department - WEG EnergyExecution of purchase orders in the SAP system;Monitoring of clients and inspectors for visits and performance tests at the factory;Participation in the improvement of the order receiving spreadsheet (Access + Excel + VBA);Involvement in the migration of the sales order management system from Excel to Access (Excel + VBA);Monitoring the manufacturing schedule of products.

• 

  Itaú Unibanco

  Sept 2015 - now

  Develop and maintain functionalities for Change Management and Service Portfolio processes;Experience with Incident Management and Problem Management disciplines;Ensure platform stability through the development of features following best practices;Implement data archiving and purging policies;Develop catalog items for users' self-service;Develop automated tests using ATF;Opening and monitoring support tickets with ServiceNow (supplier) technicians. IT Governance - Change ManagementAssistance to internal clients of the process;Specification for process improvements;Scripting and execution of functional tests related to the process;Utilization of automations (Excel + VBA) to make daily activities more efficient.

  • ServiceNow Developer

    Jan 2021 - now

  • IT Analyst

    Sept 2015 - Dec 2021