Eduardo Hopner Pereira

Eduardo Hopner Pereira

Intern

Followers of Eduardo Hopner Pereira297 followers
location of Eduardo Hopner PereiraGreater São Paulo Area

Connect with Eduardo Hopner Pereira to Send Message

Connect

Connect with Eduardo Hopner Pereira to Send Message

Connect
  • Timeline

  • About me

    Tech Lead and ServiceNow Developer at Itaú Unibanco

  • Education

    • Universidade Federal de Santa Catarina

      2009 - 2014
      Bacharelado em Engenharia Mechanical Engineering
    • Fundação Getulio Vargas

      2017 - 2018
      Especialização Business Administration and Management, General
  • Experience

    • INFRAERO

      Sept 2011 - Mar 2013
      Intern
    • WEG

      Feb 2014 - Jul 2014
      Intern

      Contract Management - International Sales Department - WEG EnergyExecution of purchase orders in the SAP system;Monitoring of clients and inspectors for visits and performance tests at the factory;Participation in the improvement of the order receiving spreadsheet (Access + Excel + VBA);Involvement in the migration of the sales order management system from Excel to Access (Excel + VBA);Monitoring the manufacturing schedule of products.

    • Itaú Unibanco

      Sept 2015 - now

      Develop and maintain functionalities for Change Management and Service Portfolio processes;Experience with Incident Management and Problem Management disciplines;Ensure platform stability through the development of features following best practices;Implement data archiving and purging policies;Develop catalog items for users' self-service;Develop automated tests using ATF;Opening and monitoring support tickets with ServiceNow (supplier) technicians. IT Governance - Change ManagementAssistance to internal clients of the process;Specification for process improvements;Scripting and execution of functional tests related to the process;Utilization of automations (Excel + VBA) to make daily activities more efficient.

      • ServiceNow Developer

        Jan 2021 - now
      • IT Analyst

        Sept 2015 - Dec 2021
  • Licenses & Certifications

    • ServiceNow Certified Application Developer (CAD)

      Servicenow Training & Certification
      Apr 2024
    • Information Security Foundation based on ISO/IEC 27002

      EXIN
      Jun 2016
    • ITIL ® Foundation v3 2011

      AXELOS Global Best Practice
      Sept 2016
    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)
      Aug 2022
    • ServiceNow Certified System Administrator (CSA)

      Servicenow Training & Certification
      Apr 2021