Alex Jiang

Experience

• 

  Accenture

  Jan 2010 - Mar 2012

  - Windows Server L2 Support of an outsourcing project.- Administration of AD,Exchange,ISA,SCCM, Printer Server, Fax Server, Anti-Virus Server.- Windows Cluster/NLB Management- Administration of Vmware V-center - Vendor Support Management and Control:Vmware,Symantec Exec/SEP,Microsoft,Ocean Fax.- Handle VIP Customer and Customer Escalation of L1 Support - Windows Patch and Security Software Management of 170,000+ Accenture workstations.- Wrap Patch\Software to package through WISE - Vendor Support management: Ignite and Microsoft on bugs- Remote Test Management(Testing team is in Indian)- Patch Deployment Report and Internal meeting with ACN Global Server Team.- L2 Support for Service Desk - Shift Arrangement and Team Management for 24x7 Call Center Project

  • Windows Server Administrator

    Jan 2011 - Mar 2012

  • Accenture Connection Admin (Desktop Mobility Management)

    Dec 2009 - Mar 2011

  • Service Desk Agent

    Dec 2008 - Dec 2010

  • English Service Desk Shift Leader

    Jan 2010 - Jul 2010
• 

  EMC

  Apr 2012 - Oct 2016

  Senior Technical Support Engineer (Datadomain Filesystem)

  EMC Datadomain Tech Lead- Datadomain Deduplication File System Core Dump analysis (C Debugging in Linux)- Use Shell Script and Advance Regular Expression to analyze the log and troubleshot the issue- Handle the FS corruption issue base on RAID6 - Linux Administration: NFS, NIS,Samba,Tomcat and Apache- Configuration of Datadomain: Link-aggregation, DDboost,Virtual Tape Library,SNMP,NTP- Familiar with the backup software.

• 

  Pivotal, Inc.

  Oct 2016 - now

  Staff Customer Engineer

  Tech Lead of the APJ Support TeamTech Skill: Greenplum Database/Linux/Shell/Python/C/Kubernetes/Postgres Patroni/pg_auto_failoverDeliver the training to the teamHandle the VIP customers like Morgan Stanley, CCB,etc.

• 

  Vmware

  Apr 2023 - now

  Support Product Manager