Jeffery Kandul

Experience

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  IBM

  Dec 2002 - Jul 2004

  Data Center Operator/Field Tech

  • Field Tech: • Upgraded all Washington Mutual branch computers to Windows XP Professional. • Configuring and tested computer hardware, networking software, operating system software at the branch locations. • Data Center Operator:• Performed media management for 3 IBM/Washington Mutual sites• Utilized multiple versions of magnetic media including tapes and hard disks • Manage Tape Backup rotation• Performed data backups and disaster recovery operations using OMNI Back and NetBackup Windows and Unix • Installed and maintained servers at two locations in Seattle area• Coordinate with vendors and with company personnel in order to facilitate purchases for supplies • Additional Software Applications supported: Unix, Remedy Show less

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  WDS Global

  Mar 2005 - May 2006

  Wireless Technical Support

  • Provided technical call center support of WEB based applications such as e-mail, messaging, and downloads on multiple types of wireless smart phones and devices sold by Verizon wireless• Originally a contract employee for Robert Half Technologies

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  TEKsystems

  May 2006 - May 2007

  Printer Technical Maintenance/Wireless Technical Support

  • First Contract Cingular Wireless: Used HPUnix commands to worked with field contractors on cell tower maintenance for Nortel TDMA, Ericcson GSM, UMTS & TDMA, Nokia GSM, and Lucent UMTS & TDMA• Second Contract Boeing: Provided On-site customer technical printer support, network and equipment, and supply delivery to multiple sites in the Seattle area

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  Unified Grocers

  May 2007 - Jun 2012

  • Monitor and implement jobs and activities relating to warehouse and store operations using TIDAL Enterprise Scheduler• Monitoring critical systems including; server activity, customer store application support, and internal application support. Responded to discrepancies or issues within expected response windows.• Workstation support including evaluation, assessment and replacement of internal and external hardware peripherals and reinstallation of software• Maintenance and installation of both HP and Dell servers. This included racking, cabling and labeling of any new server equipment• Install server operating systems per documented process • Configure and troubleshoot hardware, storage, back-ups; implement recovery steps for data restore and retrieval • Troubleshoot and upgrade hardware on existing servers; replace hard drives, power supplies, and RAM • Monitor inventory for servers, components, and cables • Use Service Desk Express for internal helpdesk ticketing and job monitoring• Provide internal technical support to end users• Experience as Lead Operator for NOC Shift • Printers support for Printronix 5000 series label printers, various HP and Canon office multi-function devices and previous support for now phased out IBM Infoprint 62 printers • Additional Software Applications supported/used: Windows XP Professional, Red Hat Linux, UNIX, Server 2003, Server 2003, Active Directory, HP Openview Operations, Blue Server, Netbackup operations, VM Ware, IBM On Demand, SharePoint, Microsoft Office Suite 2007 Show less

  • Print Shop Tech

    Apr 2011 - Jun 2012

  • Computer Operations

    May 2007 - Apr 2011
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  Apex Systems

  Jun 2014 - Oct 2014

  Implementation Specialist

  • Contracted to Starbucks• Remote Implementation of New POS Systems• Use Marimba Software Tuner to download software to offsite POS systems for remote systems upgrades• Use Remedy for internal helpdesk ticketing and job monitoring• Configure and troubleshoot software and hardware installations with external remote installers

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  TEKsystems

  Oct 2014 - Nov 2015

  Network Operations Technician II

  • Contracted to T-Mobile• Monitoring critical systems: telecommunication networks GSM, LTE, UMTS• Responded to critical system discrepancies or issues within expected response windows.• Use OneConsole for internal helpdesk ticketing and job monitoring.• Provide internal and external technical support

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  Zayo Colocation

  Nov 2015 - May 2017

  Data Center Technician

  • Assist the customer in the physical layout and installation of their equipment in secure cabinets. • Ensure installations are in accordance with standard procedures and Service Level Agreements. • Provide Tier 1 and 2 support to customers.• Monitor and respond to alarms in accordance with procedures. • Utilize technical expertise to analyze, troubleshoot and react to issues requiring immediate attention. • Evaluate and escalate issues within Service Level Agreement requirements to ensure rapid solutions. • Maintain detailed database of customer applications, security, and operational readiness. • Ensure the quality of service delivery.• Overall administration for the data center, for both internal and external users. • Troubleshoot and assist in the maintenance of facility support systems including cooling and electrical. • Managing and coordinating with external vendors. Show less

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  Equinix

  May 2017 - now

  Senior IBX Technician 4

  Data center operations. Installation of hardware for customers. Installation of in plant fiber optic and copper.